Thandiwe MashabaVerified
Marketing Manager
The whole team adopted it in a fortnight
Client status reporting used to take a morning a week. Now it takes ten minutes. One owner per task, which removes the most common cause of dropped work. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.
What works
Forms that turn intake requests into structured, owned tasks. Automation handles the routine handoffs between teams. Client facing views mean fewer status emails.
What does not
Reporting is weaker than the task management.
