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104 verified reviews

Payroll Online reviews

Every published review of Payroll Online, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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104 reviews match · page 11 of 11

RJ

Ravi JacobsVerified

Payroll and Benefits Officer

HospitalitySouth AfricaMidrand500 plus employees
2.0
20 Oct 2023

ETI was calculated wrong for eight months

The compliance errors were the problem, and they took too long to acknowledge. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

The payslip layout is clean.

What does not

Support could not explain their own statutory outputs. The March year end process was poorly documented. ETI required manual correction for months.

Used for 2 to 5 years
AD

Andre DlaminiVerified

HR and Payroll Manager

Security servicesSouth AfricaBloemfontein51 to 200 employees
5.0
09 Oct 2023

Leave finally follows the BCEA without a spreadsheet

We switched after our previous provider got an ETI calculation wrong. The lowest per employee price of any compliant South African payroll. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Genuinely simple, with almost nothing to configure. Employee self service cut payslip queries almost to zero. EMP201 and EMP501 submissions have been correct every period.

What does not

There is no real HR functionality, so we run a second system.

Used for 2 to 5 years
GJ

Grant JonesVerified

General Manager

RetailSouth AfricaPretoria51 to 200 employees
5.0
26 Sept 2023

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. The lowest per employee price of any compliant South African payroll. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Genuinely simple, with almost nothing to configure. ETI is calculated on the sliding scale and shows its working. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
MN

Mpho NkosiVerified

Industrial Relations Manager

RecruitmentSouth AfricaMidrand2 to 10 employees
4.0
15 Sept 2023

Support actually understands South African payroll

We run about ninety staff on this and it has not missed a submission. Statutory pack complete for a straightforward salaried payroll. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

No installation, no contract, month to month. Support answers in South African hours and understands the question. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
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3.9

Overall

from 104 reviews

68% positive21% neutral11% critical

Rating distribution

5
31 of 104
4
40 of 104
3
22 of 104
2
9 of 104
1
2 of 104

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