Ravi JacobsVerified
Payroll and Benefits Officer
ETI was calculated wrong for eight months
The compliance errors were the problem, and they took too long to acknowledge. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.
What works
The payslip layout is clean.
What does not
Support could not explain their own statutory outputs. The March year end process was poorly documented. ETI required manual correction for months.
