143 verified reviews

PaySoft reviews

Every published review of PaySoft, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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143 reviews match · page 5 of 15

James VenterVerified

Accountant

Construction

StellenboschSole trader

5.0

30 Jan 2026

Support actually understands South African payroll

The tax year end is what convinced me. Nothing broke. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Strong reseller support in industrial regions. Employee self service cut payslip queries almost to zero. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Lerato FourieVerified

Payroll and Benefits Officer

Education

Kenya500 plus employees

4.0

16 Jan 2026

Leave finally follows the BCEA without a spreadsheet

We switched after our previous provider got an ETI calculation wrong. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Piece rate and variable hour calculation. EMP201 and EMP501 submissions have been correct every period. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Sibusiso ChettyVerified

Founder

Motor trade

Durban201 to 500 employees

5.0

13 Jan 2026

Our IRP5 files validated in e@syFile first time

We switched after our previous provider got an ETI calculation wrong. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Strong reseller support in industrial regions. The ACB file imports into our bank without a support call. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.

Karabo WilliamsVerified

Partner

Food and beverage

Centurion11 to 50 employees

4.0

12 Jan 2026

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Bargaining council agreements as a first class feature. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

Mulalo PhiriVerified

Payroll Administrator

Healthcare

Cape Town201 to 500 employees

4.0

28 Dec 2025

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Bargaining council agreements as a first class feature. EMP201 and EMP501 submissions have been correct every period. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

Marisa Roberts

Accountant

Financial services

Midrand51 to 200 employees

3.0

26 Dec 2025

Does what it must, nothing more

We use maybe sixty percent of what we pay for. Weekly wage and shift handling that general purpose payrolls get wrong. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Statutory outputs are correct.

What does not

The reporting cannot break cost down by department. No bargaining council support.

Sipho NelVerified

Payroll Administrator

Logistics and transport

Zimbabwe11 to 50 employees

5.0

24 Dec 2025

Three tax year ends without a single correction

The tax year end is what convinced me. Nothing broke. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Piece rate and variable hour calculation. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Nkateko Sithole

Wages Clerk

Mining services

George11 to 50 employees

1.0

15 Dec 2025

Support could not explain their own UIF file

We had to rebuild two EMP501 submissions by hand. The thing worth knowing is that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. I would look elsewhere unless price is the only consideration.

What works

It is cheaper than the alternatives.

What does not

Support could not explain their own statutory outputs. The March year end process was poorly documented. Leave accruals did not follow BCEA rules.

Sanele KrugerVerified

Group Financial Manager

Healthcare

Bloemfontein2 to 10 employees

3.0

12 Dec 2025

Correct outputs, unhelpful reporting

Compliance side is solid, the day to day is more of a slog than it should be. Bargaining council agreements as a first class feature. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Statutory outputs are correct.

What does not

Support queues get long towards month end. No bargaining council support.

Charmaine IsaacsVerified

Group Financial Manager

Telecommunications

Vereeniging51 to 200 employees

5.0

28 Nov 2025

Our IRP5 files validated in e@syFile first time

We switched after our previous provider got an ETI calculation wrong. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. IRP5 files validated in e@syFile without a single rejection. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

143 verified reviews

We switched after our previous provider got an ETI calculation wrong. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. IRP5 files validated in e@syFile without a single rejection. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.