Elmarie Singh
Operations Manager
Migrated away after fourteen months
I have spent more time working around this than working in it. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.
What works
It is inexpensive.
What does not
Support responses were slow and generic. Bank feed failures went unresolved for weeks. Migration lost historical detail we needed for the audit.
Response from the vendor04 Dec 2023
Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.
