231 verified reviews

Sage Business Cloud Payroll reviews

Every published review of Sage Business Cloud Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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Shireen IsaacsVerified

Payroll and Benefits Officer

Food and beverage

Vereeniging201 to 500 employees

5.0

15 Jul 2026

Leave finally follows the BCEA without a spreadsheet

We run about ninety staff on this and it has not missed a submission. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

The Sage compliance engine without a local installation. EMP201 and EMP501 submissions have been correct every period. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

Lucinda MabasoVerified

Payroll Manager

Food and beverage

GeorgeSole trader

5.0

15 Jul 2026

Three tax year ends without a single correction

We run about ninety staff on this and it has not missed a submission. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Per employee pricing that scales with headcount. The ACB file imports into our bank without a support call. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Megan MoodleyVerified

Bookkeeper

Professional consulting

Paarl500 plus employees

4.0

15 Jul 2026

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Per employee pricing that scales with headcount. Support answers in South African hours and understands the question. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

Elmarie MabundaVerified

HR and Payroll Manager

Telecommunications

Sandton51 to 200 employees

4.0

15 Jul 2026

Support actually understands South African payroll

We run about ninety staff on this and it has not missed a submission. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Posts straight into Sage Accounting with no export step. BCEA leave accruals are right without configuration. ETI is calculated on the sliding scale and shows its working.

What does not

There is no real HR functionality, so we run a second system.

Rendani ReddyVerified

Payroll Administrator

Financial services

Centurion11 to 50 employees

3.0

15 Jul 2026

Fine for salaried staff, weak on wages

It works. It is not enjoyable, but payroll rarely is. The Sage compliance engine without a local installation. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Backed by the largest accounting software vendor in the market. Statutory outputs are correct.

What does not

Wage and shift payroll is weaker than salaried. The reporting cannot break cost down by department.

Rudzani JoubertVerified

Financial Manager

Legal services

Midrand2 to 10 employees

3.0

15 Jul 2026

Good product, frustrating support queue

We use maybe sixty percent of what we pay for. Posts straight into Sage Accounting with no export step. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Backed by the largest accounting software vendor in the market. Statutory outputs are correct.

What does not

The reporting cannot break cost down by department. No bargaining council support.

Shalini Nkuna

Senior Payroll Consultant

Information technology

Randburg51 to 200 employees

5.0

14 Jul 2026

Leave finally follows the BCEA without a spreadsheet

The tax year end is what convinced me. Nothing broke. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Per employee pricing that scales with headcount. BCEA leave accruals are right without configuration. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Sunette MthembuVerified

Founder

Financial services

Centurion500 plus employees

5.0

14 Jul 2026

Payroll stopped being the worst week of the month

We switched after our previous provider got an ETI calculation wrong. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

The Sage compliance engine without a local installation. The ACB file imports into our bank without a support call. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Preggie MoodleyVerified

Industrial Relations Manager

Motor trade

Gqeberha51 to 200 employees

4.0

14 Jul 2026

Support actually understands South African payroll

I have run payroll on four different systems and this is the one I would choose again. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The Sage compliance engine without a local installation. BCEA leave accruals are right without configuration. ETI is calculated on the sliding scale and shows its working.

What does not

There is no real HR functionality, so we run a second system.

Ashley RobertsVerified

Wages Clerk

Retail

Sandton2 to 10 employees

4.0

14 Jul 2026

Support actually understands South African payroll

We run about ninety staff on this and it has not missed a submission. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

The Sage compliance engine without a local installation. Employee self service cut payslip queries almost to zero. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

231 verified reviews

We run about ninety staff on this and it has not missed a submission. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

The Sage compliance engine without a local installation. Employee self service cut payslip queries almost to zero. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.