104 verified reviews

Payroll Online reviews

Every published review of Payroll Online, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

104 reviews match · page 2 of 11

Ofentse PillayVerified

Learning and Development Manager

Manufacturing

Vereeniging201 to 500 employees

4.0

25 Jun 2026

Leave finally follows the BCEA without a spreadsheet

We switched after our previous provider got an ETI calculation wrong. No installation, no contract, month to month. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Statutory pack complete for a straightforward salaried payroll. IRP5 files validated in e@syFile without a single rejection. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Sarisha KrugerVerified

Owner

Logistics and transport

Somerset West201 to 500 employees

3.0

18 Jun 2026

Does what it must, nothing more

We use maybe sixty percent of what we pay for. The lowest per employee price of any compliant South African payroll. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Genuinely simple, with almost nothing to configure. Statutory outputs are correct.

What does not

No bargaining council support. Support queues get long towards month end.

Lucinda KrugerVerified

Wages Clerk

Manufacturing

Somerset West51 to 200 employees

4.0

28 May 2026

Support actually understands South African payroll

The tax year end is what convinced me. Nothing broke. The lowest per employee price of any compliant South African payroll. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

The lowest per employee price of any compliant South African payroll. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Priya MaharajVerified

Payroll Administrator

Manufacturing

Stellenbosch201 to 500 employees

5.0

25 May 2026

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. Genuinely simple, with almost nothing to configure. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Genuinely simple, with almost nothing to configure. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Meera PetersenVerified

Payroll Administrator

Security services

Vereeniging11 to 50 employees

4.0

22 May 2026

Support actually understands South African payroll

We switched after our previous provider got an ETI calculation wrong. The lowest per employee price of any compliant South African payroll. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

The lowest per employee price of any compliant South African payroll. BCEA leave accruals are right without configuration. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Lucinda BezuidenhoutVerified

Payroll Administrator

Recruitment

Cape Town201 to 500 employees

2.0

20 May 2026

The March tax year end cost us a weekend

The compliance errors were the problem, and they took too long to acknowledge. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

The payslip layout is clean.

What does not

ETI required manual correction for months. Support could not explain their own statutory outputs. The March year end process was poorly documented.

Response from the vendor28 May 2026

Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.

Zaida MthembuVerified

Payroll Manager

Construction

Bloemfontein500 plus employees

4.0

09 May 2026

Three tax year ends without a single correction

What works

No installation, no contract, month to month. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Cheslyn van WykVerified

Owner

Non profit

Randburg201 to 500 employees

4.0

09 May 2026

Support actually understands South African payroll

We switched after our previous provider got an ETI calculation wrong. The lowest per employee price of any compliant South African payroll. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

No installation, no contract, month to month. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Claire Phiri

Payroll and Benefits Officer

Accounting

Paarl500 plus employees

3.0

02 May 2026

Correct outputs, unhelpful reporting

We use maybe sixty percent of what we pay for. Genuinely simple, with almost nothing to configure. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

No installation, no contract, month to month. Statutory outputs are correct.

What does not

No bargaining council support. Support queues get long towards month end.

Response from the vendor11 May 2026

Thank you for the detailed feedback. Our product team has logged the reporting limitations you describe and improvements are on the roadmap for this year. Please contact our support team so we can look at your specific configuration.

Priya MabundaVerified

Managing Director

Food and beverage

Nelspruit500 plus employees

3.0

18 Apr 2026

Fine for salaried staff, weak on wages

Compliance side is solid, the day to day is more of a slog than it should be. Statutory pack complete for a straightforward salaried payroll. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

The lowest per employee price of any compliant South African payroll. Per employee pricing is fair for a small team.

What does not

The reporting cannot break cost down by department. No bargaining council support.

104 verified reviews

What works

The payslip layout is clean.

What does not

ETI required manual correction for months. Support could not explain their own statutory outputs. The March year end process was poorly documented.

Response from the vendor28 May 2026

Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.

Zaida MthembuVerified

Payroll Manager

Construction

Bloemfontein500 plus employees

4.0

09 May 2026

What works

The lowest per employee price of any compliant South African payroll. Per employee pricing is fair for a small team.

What does not

The reporting cannot break cost down by department. No bargaining council support.