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104 verified reviews

Payroll Online reviews

Every published review of Payroll Online, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

104 reviews match · page 7 of 11

CA

Charmaine AndersonVerified

Senior Payroll Consultant

AgricultureNamibiaNamibia11 to 50 employees
5.0
06 Apr 2025

Our IRP5 files validated in e@syFile first time

I have run payroll on four different systems and this is the one I would choose again. Genuinely simple, with almost nothing to configure. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Statutory pack complete for a straightforward salaried payroll. ETI is calculated on the sliding scale and shows its working. The ACB file imports into our bank without a support call.

What does not

The interface takes a while for a new administrator.

Used for less than 6 months
JD

Jenna du PlessisVerified

Chief Operating Officer

EngineeringSouth AfricaBloemfonteinSole trader
3.0
18 Feb 2025

Compliant, but the interface fights you

Compliance side is solid, the day to day is more of a slog than it should be. No installation, no contract, month to month. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Genuinely simple, with almost nothing to configure. Per employee pricing is fair for a small team.

What does not

Wage and shift payroll is weaker than salaried. The reporting cannot break cost down by department.

Response from the vendor27 Feb 2025

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.

Used for more than 5 years
VN

Vhutshilo NkunaVerified

Owner

HospitalitySouth AfricaGeorge500 plus employees
3.0
06 Feb 2025

Correct outputs, unhelpful reporting

Compliance side is solid, the day to day is more of a slog than it should be. No installation, no contract, month to month. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Genuinely simple, with almost nothing to configure. Setup was straightforward.

What does not

Support queues get long towards month end. The reporting cannot break cost down by department.

Used for more than 5 years
MK

Mandla Kruger

HR and Payroll Manager

AgricultureSouth AfricaStellenbosch201 to 500 employees
5.0
28 Jan 2025

ETI calculated correctly, with the working shown

We run about ninety staff on this and it has not missed a submission. Statutory pack complete for a straightforward salaried payroll. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

The lowest per employee price of any compliant South African payroll. Employee self service cut payslip queries almost to zero. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Used for less than 6 months
LB

Lungile BaloyiVerified

HR Business Partner

EducationSouth AfricaGeorge2 to 10 employees
3.0
25 Jan 2025

Good product, frustrating support queue

It works. It is not enjoyable, but payroll rarely is. The lowest per employee price of any compliant South African payroll. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Statutory pack complete for a straightforward salaried payroll. Statutory outputs are correct.

What does not

The reporting cannot break cost down by department. Support queues get long towards month end.

Response from the vendor29 Jan 2025

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.

Used for 2 to 5 years
NN

Nosipho Nkuna

Management Accountant

Marketing and advertisingSouth AfricaJohannesburg11 to 50 employees
4.0
24 Jan 2025

Our IRP5 files validated in e@syFile first time

The tax year end is what convinced me. Nothing broke. The lowest per employee price of any compliant South African payroll. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

The lowest per employee price of any compliant South African payroll. IRP5 files validated in e@syFile without a single rejection. ETI is calculated on the sliding scale and shows its working.

What does not

Reporting outside the statutory pack is thin.

Used for less than 6 months
TV

Tinyiko VenterVerified

Chief Operating Officer

Security servicesSouth AfricaJohannesburg500 plus employees
4.0
08 Jan 2025

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. No installation, no contract, month to month. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Statutory pack complete for a straightforward salaried payroll. Support answers in South African hours and understands the question. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
WM

Wayne Mashaba

Financial Director

Non profitSouth AfricaSandton201 to 500 employees
2.0
04 Jan 2025

Support could not explain their own UIF file

We had to rebuild two EMP501 submissions by hand. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

The payslip layout is clean.

What does not

Leave accruals did not follow BCEA rules. The March year end process was poorly documented. Support could not explain their own statutory outputs.

Used for less than 6 months
MC

Mpho CupidoVerified

Industrial Relations Manager

Professional consultingSouth AfricaBloemfontein11 to 50 employees
4.0
30 Dec 2024

Three tax year ends without a single correction

The tax year end is what convinced me. Nothing broke. The lowest per employee price of any compliant South African payroll. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Statutory pack complete for a straightforward salaried payroll. The ACB file imports into our bank without a support call. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
RJ

Ryan JonesVerified

Payroll Manager

Security servicesSouth AfricaCenturionSole trader
5.0
23 Dec 2024

Our IRP5 files validated in e@syFile first time

I have run payroll on four different systems and this is the one I would choose again. Statutory pack complete for a straightforward salaried payroll. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Genuinely simple, with almost nothing to configure. ETI is calculated on the sliding scale and shows its working. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
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3.9

Overall

from 104 reviews

68% positive21% neutral11% critical

Rating distribution

5
31 of 104
4
40 of 104
3
22 of 104
2
9 of 104
1
2 of 104

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