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143 verified reviews

PaySoft reviews

Every published review of PaySoft, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

143 reviews match · page 14 of 15

NM

Nomsa Mnisi

Bookkeeper

Information technologySouth AfricaWitbank11 to 50 employees
5.0
15 Dec 2023

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Piece rate and variable hour calculation. The ACB file imports into our bank without a support call. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
SM

Sibusiso MabasoVerified

Financial Controller

AccountingSouth AfricaStellenbosch201 to 500 employees
4.0
11 Dec 2023

Support actually understands South African payroll

The tax year end is what convinced me. Nothing broke. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Bargaining council agreements as a first class feature. The ACB file imports into our bank without a support call. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
CK

Claire KannemeyerVerified

Management Accountant

TelecommunicationsSouth AfricaGeorge2 to 10 employees
4.0
09 Dec 2023

Payroll stopped being the worst week of the month

We run about ninety staff on this and it has not missed a submission. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Strong reseller support in industrial regions. Support answers in South African hours and understands the question. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
RV

Rhulani VenterVerified

Industrial Relations Manager

AccountingSouth AfricaEast London2 to 10 employees
3.0
28 Nov 2023

Good product, frustrating support queue

We use maybe sixty percent of what we pay for. Bargaining council agreements as a first class feature. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Piece rate and variable hour calculation. Payslips are clear and employees understand them.

What does not

No bargaining council support. Support queues get long towards month end.

Used for 1 to 2 years
YD

Yashika DavidsVerified

HR Business Partner

AgricultureSouth AfricaGqeberha2 to 10 employees
4.0
16 Nov 2023

Leave finally follows the BCEA without a spreadsheet

We switched after our previous provider got an ETI calculation wrong. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
JM

Jaco MalekaVerified

Payroll Manager

Wholesale and distributionSouth AfricaCape Town2 to 10 employees
3.0
13 Nov 2023

Correct outputs, unhelpful reporting

We use maybe sixty percent of what we pay for. Bargaining council agreements as a first class feature. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Bargaining council agreements as a first class feature. Payslips are clear and employees understand them.

What does not

Wage and shift payroll is weaker than salaried. The reporting cannot break cost down by department.

Used for 6 to 12 months
RH

Retha Hendricks

Learning and Development Manager

TelecommunicationsSouth AfricaCenturion51 to 200 employees
4.0
13 Oct 2023

Three tax year ends without a single correction

We run about ninety staff on this and it has not missed a submission. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Bargaining council agreements as a first class feature. IRP5 files validated in e@syFile without a single rejection. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
KD

Kabelo DlaminiVerified

People Operations Lead

Mining servicesBotswanaBotswanaSole trader
3.0
10 Oct 2023

Good product, frustrating support queue

Compliance side is solid, the day to day is more of a slog than it should be. Piece rate and variable hour calculation. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Setup was straightforward.

What does not

The reporting cannot break cost down by department. Wage and shift payroll is weaker than salaried.

Used for 1 to 2 years
PR

Phumzile Ramaphosa

Payroll Administrator

EngineeringSouth AfricaSandton51 to 200 employees
4.0
02 Oct 2023

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Bargaining council agreements as a first class feature. EMP201 and EMP501 submissions have been correct every period. ETI is calculated on the sliding scale and shows its working.

What does not

There is no real HR functionality, so we run a second system.

Used for 1 to 2 years
SS

Sanele SeptemberVerified

Chief Operating Officer

Professional consultingSouth AfricaRichards Bay500 plus employees
2.0
25 Sept 2023

Support could not explain their own UIF file

We had to rebuild two EMP501 submissions by hand. The thing worth knowing is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

The payslip layout is clean.

What does not

Leave accruals did not follow BCEA rules. Support could not explain their own statutory outputs. ETI required manual correction for months.

Used for 2 to 5 years
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4.0

Overall

from 143 reviews

75% positive17% neutral8% critical

Rating distribution

5
52 of 143
4
55 of 143
3
25 of 143
2
9 of 143
1
2 of 143

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