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143 verified reviews

PaySoft reviews

Every published review of PaySoft, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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143 reviews match · page 13 of 15

PD

Pieter DavidsVerified

Payroll Administrator

ConstructionSouth AfricaRichards Bay51 to 200 employees
4.0
14 May 2024

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Bargaining council agreements as a first class feature. BCEA leave accruals are right without configuration. EMP201 and EMP501 submissions have been correct every period.

What does not

There is no real HR functionality, so we run a second system.

Used for more than 5 years
TA

Tebogo AdamsVerified

Chief Executive Officer

HealthcareSouth AfricaCenturion11 to 50 employees
5.0
08 May 2024

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Bargaining council agreements as a first class feature. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Used for 6 to 12 months
NC

Nirvana ChettyVerified

Audit Manager

Motor tradeSouth AfricaPaarl51 to 200 employees
4.0
05 May 2024

Payroll stopped being the worst week of the month

We run about ninety staff on this and it has not missed a submission. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Strong reseller support in industrial regions. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

Used for 2 to 5 years
IB

Ilze BothaVerified

Accountant

AccountingZimbabweZimbabwe201 to 500 employees
4.0
11 Apr 2024

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Piece rate and variable hour calculation. The ACB file imports into our bank without a support call. ETI is calculated on the sliding scale and shows its working.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
RF

Refilwe FletcherVerified

Payroll Administrator

Property and real estateSouth AfricaNelspruit201 to 500 employees
4.0
27 Mar 2024

Payroll stopped being the worst week of the month

We run about ninety staff on this and it has not missed a submission. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Piece rate and variable hour calculation. ETI is calculated on the sliding scale and shows its working. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
NM

Nomsa MnisiVerified

Partner

ManufacturingSouth AfricaSandtonSole trader
5.0
22 Mar 2024

Support actually understands South African payroll

We switched after our previous provider got an ETI calculation wrong. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Piece rate and variable hour calculation. ETI is calculated on the sliding scale and shows its working. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
MM

Michael MaharajVerified

HR and Payroll Manager

Security servicesSouth AfricaMidrandSole trader
5.0
19 Jan 2024

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. The ACB file imports into our bank without a support call. ETI is calculated on the sliding scale and shows its working.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
SO

Shalini OctoberVerified

Payroll and Benefits Officer

InsuranceSouth AfricaBloemfontein2 to 10 employees
4.0
07 Jan 2024

Leave finally follows the BCEA without a spreadsheet

We run about ninety staff on this and it has not missed a submission. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Bargaining council agreements as a first class feature. ETI is calculated on the sliding scale and shows its working. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
KS

Kgomotso Segwapa

Payroll Administrator

Non profitSouth AfricaSandtonSole trader
4.0
01 Jan 2024

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Support answers in South African hours and understands the question. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
AM

Annelize MaharajVerified

Payroll Administrator

TelecommunicationsSouth AfricaBloemfontein500 plus employees
2.0
26 Dec 2023

Wage payroll is clearly an afterthought

We had to rebuild two EMP501 submissions by hand. For context, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

The payslip layout is clean.

What does not

Support could not explain their own statutory outputs. The March year end process was poorly documented. ETI required manual correction for months.

Used for 2 to 5 years
Previous1...12131415Next

4.0

Overall

from 143 reviews

75% positive17% neutral8% critical

Rating distribution

5
52 of 143
4
55 of 143
3
25 of 143
2
9 of 143
1
2 of 143

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