143 verified reviews

PaySoft reviews

Every published review of PaySoft, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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Tracy WilliamsVerified

HR Manager

Property and real estate

Gqeberha11 to 50 employees

5.0

28 Jun 2026

Three tax year ends without a single correction

I have run payroll on four different systems and this is the one I would choose again. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. IRP5 files validated in e@syFile without a single rejection. ETI is calculated on the sliding scale and shows its working.

What does not

The interface takes a while for a new administrator.

Lizelle SmithVerified

Senior Payroll Consultant

Food and beverage

East LondonSole trader

4.0

24 Jun 2026

Payroll stopped being the worst week of the month

I have run payroll on four different systems and this is the one I would choose again. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Strong reseller support in industrial regions. Support answers in South African hours and understands the question. BCEA leave accruals are right without configuration.

What does not

There is no real HR functionality, so we run a second system.

Shalini Radebe

People Operations Lead

Recruitment

Vereeniging201 to 500 employees

2.0

24 Jun 2026

Bargaining council rules were never supported properly

We had to rebuild two EMP501 submissions by hand. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

It is cheaper than the alternatives.

What does not

Support could not explain their own statutory outputs. ETI required manual correction for months. Leave accruals did not follow BCEA rules.

Ilze ReddyVerified

Payroll Manager

Insurance

Centurion2 to 10 employees

5.0

20 Jun 2026

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

Palesa AdamsVerified

Senior Payroll Consultant

Insurance

VereenigingSole trader

4.0

19 Jun 2026

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Strong reseller support in industrial regions. Support answers in South African hours and understands the question. ETI is calculated on the sliding scale and shows its working.

What does not

Reporting outside the statutory pack is thin.

Annelize RadebeVerified

Owner

Non profit

Rustenburg11 to 50 employees

4.0

14 Jun 2026

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Piece rate and variable hour calculation. The ACB file imports into our bank without a support call. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.

Ayanda SinghVerified

Payroll Administrator

Healthcare

Stellenbosch51 to 200 employees

4.0

14 Jun 2026

Our IRP5 files validated in e@syFile first time

The tax year end is what convinced me. Nothing broke. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Piece rate and variable hour calculation. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.

What does not

There is no real HR functionality, so we run a second system.

Siyabonga Ramaphosa

HR Business Partner

Legal services

Witbank201 to 500 employees

4.0

08 Jun 2026

Three tax year ends without a single correction

We run about ninety staff on this and it has not missed a submission. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Bargaining council agreements as a first class feature. The ACB file imports into our bank without a support call. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Deon KhumaloVerified

HR and Payroll Manager

Mining services

GeorgeSole trader

4.0

02 Jun 2026

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Support answers in South African hours and understands the question. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Andre BennettVerified

Payroll Manager

Agriculture

Kimberley2 to 10 employees

4.0

01 Jun 2026

Payroll stopped being the worst week of the month

We switched after our previous provider got an ETI calculation wrong. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Bargaining council agreements as a first class feature. The ACB file imports into our bank without a support call. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.

143 verified reviews

The tax year end is what convinced me. Nothing broke. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Piece rate and variable hour calculation. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.

What does not

There is no real HR functionality, so we run a second system.

Siyabonga Ramaphosa

HR Business Partner

Legal services

Witbank201 to 500 employees

4.0

08 Jun 2026

Three tax year ends without a single correction

What works

Bargaining council agreements as a first class feature. The ACB file imports into our bank without a support call. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Deon KhumaloVerified

HR and Payroll Manager

Mining services

GeorgeSole trader

4.0

02 Jun 2026

EMP501 reconciliation took forty minutes

What works

What does not

Reporting outside the statutory pack is thin.

Andre BennettVerified

Payroll Manager

Agriculture

Kimberley2 to 10 employees

4.0

01 Jun 2026

Payroll stopped being the worst week of the month

We switched after our previous provider got an ETI calculation wrong. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Bargaining council agreements as a first class feature. The ACB file imports into our bank without a support call. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.