143 verified reviews

PaySoft reviews

Every published review of PaySoft, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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Musa MaharajVerified

Industrial Relations Manager

Hospitality

Pretoria2 to 10 employees

4.0

23 May 2026

Payroll stopped being the worst week of the month

We switched after our previous provider got an ETI calculation wrong. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Piece rate and variable hour calculation. The ACB file imports into our bank without a support call. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

Musa Adams

Payroll Manager

Healthcare

Vereeniging11 to 50 employees

5.0

18 May 2026

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Strong reseller support in industrial regions. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Zanele GovenderVerified

Practice Manager

Mining services

Johannesburg11 to 50 employees

5.0

16 May 2026

Payroll stopped being the worst week of the month

We switched after our previous provider got an ETI calculation wrong. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Piece rate and variable hour calculation. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Suresh RamaphosaVerified

Payroll Administrator

Insurance

Stellenbosch51 to 200 employees

4.0

16 May 2026

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. EMP201 and EMP501 submissions have been correct every period. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Naresh BothaVerified

HR Manager

Marketing and advertising

Klerksdorp500 plus employees

3.0

09 May 2026

Good product, frustrating support queue

It works. It is not enjoyable, but payroll rarely is. Piece rate and variable hour calculation. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Per employee pricing is fair for a small team.

What does not

No bargaining council support. The reporting cannot break cost down by department.

Sarah NelVerified

Senior Payroll Consultant

Marketing and advertising

Cape Town2 to 10 employees

5.0

05 May 2026

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Piece rate and variable hour calculation. The ACB file imports into our bank without a support call. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Ryan KannemeyerVerified

HR Director

Retail

Cape TownSole trader

4.0

28 Apr 2026

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Bargaining council agreements as a first class feature. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

Suresh Cele

Practice Manager

Mining services

Midrand11 to 50 employees

5.0

06 Apr 2026

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Strong reseller support in industrial regions. Support answers in South African hours and understands the question. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Mpho ArendseVerified

Managing Director

Non profit

Pretoria500 plus employees

4.0

04 Apr 2026

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Strong reseller support in industrial regions. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Nosipho Mnisi

HR Manager

Recruitment

Kimberley201 to 500 employees

2.0

04 Apr 2026

Wage payroll is clearly an afterthought

It was sold as suitable for wage staff. It is not. In practice, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

It is cheaper than the alternatives.

What does not

Leave accruals did not follow BCEA rules. Support could not explain their own statutory outputs. ETI required manual correction for months.

Response from the vendor17 Apr 2026

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.

143 verified reviews

We switched after our previous provider got an ETI calculation wrong. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Bargaining council agreements as a first class feature. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

Suresh Cele

Practice Manager

Mining services

Midrand11 to 50 employees

5.0

06 Apr 2026

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Strong reseller support in industrial regions. Support answers in South African hours and understands the question. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Mpho ArendseVerified

Managing Director

Non profit

Pretoria500 plus employees

4.0

04 Apr 2026

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Strong reseller support in industrial regions. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Nosipho Mnisi

HR Manager

Recruitment

Kimberley201 to 500 employees

2.0

04 Apr 2026

Wage payroll is clearly an afterthought

What works

It is cheaper than the alternatives.

What does not

Leave accruals did not follow BCEA rules. Support could not explain their own statutory outputs. ETI required manual correction for months.

Response from the vendor17 Apr 2026

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.