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143 verified reviews

PaySoft reviews

Every published review of PaySoft, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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143 reviews match · page 7 of 15

OG

Ofentse Govender

Learning and Development Manager

InsuranceSouth AfricaPietermaritzburg2 to 10 employees
4.0
20 Sept 2025

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Bargaining council agreements as a first class feature. IRP5 files validated in e@syFile without a single rejection. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Used for less than 6 months
JF

Johan FortuinVerified

HR Business Partner

RetailSouth AfricaWitbank51 to 200 employees
3.0
19 Sept 2025

Compliant, but the interface fights you

Compliance side is solid, the day to day is more of a slog than it should be. Strong reseller support in industrial regions. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Payslips are clear and employees understand them.

What does not

Wage and shift payroll is weaker than salaried. Support queues get long towards month end.

Used for 2 to 5 years
AM

Andile MoodleyVerified

Founder

Non profitSouth AfricaSandton2 to 10 employees
3.0
13 Sept 2025

Fine for salaried staff, weak on wages

We use maybe sixty percent of what we pay for. Piece rate and variable hour calculation. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Strong reseller support in industrial regions. Setup was straightforward.

What does not

Support queues get long towards month end. The reporting cannot break cost down by department.

Response from the vendor15 Sept 2025

We appreciate you taking the time to write this up. The support delay you experienced is not the standard we hold ourselves to, and we have followed up internally. Please reach out directly and we will assist.

Used for more than 5 years
RS

Refilwe SmithVerified

HR Business Partner

HealthcareSouth AfricaBloemfontein2 to 10 employees
4.0
01 Sept 2025

Our IRP5 files validated in e@syFile first time

I have run payroll on four different systems and this is the one I would choose again. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Bargaining council agreements as a first class feature. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
SA

Sanele Arendse

HR Officer

Information technologySouth AfricaRustenburg201 to 500 employees
3.0
31 Aug 2025

Compliant, but the interface fights you

It works. It is not enjoyable, but payroll rarely is. Bargaining council agreements as a first class feature. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Bargaining council agreements as a first class feature. Per employee pricing is fair for a small team.

What does not

Support queues get long towards month end. The reporting cannot break cost down by department.

Response from the vendor08 Sept 2025

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.

Used for 1 to 2 years
KB

Kevin BezuidenhoutVerified

Partner

TelecommunicationsSouth AfricaKlerksdorp2 to 10 employees
5.0
18 Aug 2025

Support actually understands South African payroll

I have run payroll on four different systems and this is the one I would choose again. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. The ACB file imports into our bank without a support call. IRP5 files validated in e@syFile without a single rejection.

What does not

There is no real HR functionality, so we run a second system.

Used for more than 5 years
HD

Hendrik DavidsVerified

Payroll Administrator

Wholesale and distributionSouth AfricaStellenbosch500 plus employees
2.0
14 Aug 2025

Wage payroll is clearly an afterthought

The compliance errors were the problem, and they took too long to acknowledge. The honest position is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

The payslip layout is clean.

What does not

Support could not explain their own statutory outputs. Leave accruals did not follow BCEA rules. The March year end process was poorly documented.

Response from the vendor19 Aug 2025

Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.

Used for more than 5 years
BD

Bongani du Plessis

HR Officer

ConstructionSouth AfricaSomerset WestSole trader
5.0
13 Aug 2025

Support actually understands South African payroll

We run about ninety staff on this and it has not missed a submission. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Strong reseller support in industrial regions. EMP201 and EMP501 submissions have been correct every period. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
PG

Palesa GovenderVerified

Chief Operating Officer

Legal servicesSouth AfricaRichards Bay51 to 200 employees
4.0
06 Aug 2025

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. ETI is calculated on the sliding scale and shows its working. EMP201 and EMP501 submissions have been correct every period.

What does not

There is no real HR functionality, so we run a second system.

Used for 6 to 12 months
SD

Sunette du PlessisVerified

HR Officer

Legal servicesSouth AfricaMidrand51 to 200 employees
5.0
01 Aug 2025

Three tax year ends without a single correction

I have run payroll on four different systems and this is the one I would choose again. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Support answers in South African hours and understands the question. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Used for 2 to 5 years
Previous1...678...15Next

4.0

Overall

from 143 reviews

75% positive17% neutral8% critical

Rating distribution

5
52 of 143
4
55 of 143
3
25 of 143
2
9 of 143
1
2 of 143

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