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143 verified reviews

PaySoft reviews

Every published review of PaySoft, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

143 reviews match · page 8 of 15

CP

Claire PretoriusVerified

HR Officer

Wholesale and distributionSouth AfricaStellenbosch201 to 500 employees
4.0
07 Jul 2025

Three tax year ends without a single correction

I have run payroll on four different systems and this is the one I would choose again. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.

What does not

There is no real HR functionality, so we run a second system.

Used for 1 to 2 years
CM

Claire MoodleyVerified

People Operations Lead

Food and beverageSouth AfricaCenturion2 to 10 employees
4.0
07 Jul 2025

ETI calculated correctly, with the working shown

We run about ninety staff on this and it has not missed a submission. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Bargaining council agreements as a first class feature. The ACB file imports into our bank without a support call. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
SM

Siyabonga MotaungVerified

People Operations Lead

HealthcareSouth AfricaCape Town11 to 50 employees
5.0
24 Jun 2025

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. ETI is calculated on the sliding scale and shows its working. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
BM

Boitumelo MotaungVerified

Wages Clerk

Legal servicesSouth AfricaDurban201 to 500 employees
5.0
20 Jun 2025

Leave finally follows the BCEA without a spreadsheet

We switched after our previous provider got an ETI calculation wrong. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Bargaining council agreements as a first class feature. The ACB file imports into our bank without a support call. ETI is calculated on the sliding scale and shows its working.

What does not

There is no real HR functionality, so we run a second system.

Used for more than 5 years
MV

Michelle van der MerweVerified

Chief Executive Officer

Information technologySouth AfricaSandton2 to 10 employees
5.0
05 Jun 2025

Three tax year ends without a single correction

We switched after our previous provider got an ETI calculation wrong. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Employee self service cut payslip queries almost to zero. EMP201 and EMP501 submissions have been correct every period.

What does not

There is no real HR functionality, so we run a second system.

Used for 2 to 5 years
DK

Deon KhumaloVerified

Payroll and Benefits Officer

HospitalitySouth AfricaPietermaritzburg2 to 10 employees
4.0
20 May 2025

Three tax year ends without a single correction

The tax year end is what convinced me. Nothing broke. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
LD

Lizelle du PlessisVerified

Learning and Development Manager

ConstructionSouth AfricaBloemfontein201 to 500 employees
4.0
07 May 2025

Support actually understands South African payroll

I have run payroll on four different systems and this is the one I would choose again. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Bargaining council agreements as a first class feature. IRP5 files validated in e@syFile without a single rejection. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Used for less than 6 months
SM

Sipho MabundaVerified

Industrial Relations Manager

ManufacturingSouth AfricaRichards Bay51 to 200 employees
1.0
25 Apr 2025

The March tax year end cost us a weekend

We had to rebuild two EMP501 submissions by hand. What surprised me was that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. I would look elsewhere unless price is the only consideration.

What works

The payslip layout is clean.

What does not

The March year end process was poorly documented. ETI required manual correction for months. Support could not explain their own statutory outputs.

Used for 1 to 2 years
JO

James OctoberVerified

Financial Controller

RecruitmentSouth AfricaCenturion51 to 200 employees
3.0
24 Apr 2025

Correct outputs, unhelpful reporting

We use maybe sixty percent of what we pay for. Bargaining council agreements as a first class feature. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Strong reseller support in industrial regions. Payslips are clear and employees understand them.

What does not

No bargaining council support. Support queues get long towards month end.

Response from the vendor26 Apr 2025

Thank you for the detailed feedback. Our product team has logged the reporting limitations you describe and improvements are on the roadmap for this year. Please contact our support team so we can look at your specific configuration.

Used for 2 to 5 years
NN

Nomsa NelVerified

Senior Payroll Consultant

Legal servicesSouth AfricaGeorge51 to 200 employees
5.0
21 Apr 2025

EMP501 reconciliation took forty minutes

We run about ninety staff on this and it has not missed a submission. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Piece rate and variable hour calculation. Employee self service cut payslip queries almost to zero. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
Previous1...789...15Next

4.0

Overall

from 143 reviews

75% positive17% neutral8% critical

Rating distribution

5
52 of 143
4
55 of 143
3
25 of 143
2
9 of 143
1
2 of 143

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