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287 verified reviews

PaySpace reviews

Every published review of PaySpace, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

287 reviews match · page 25 of 29

MK

Marisa KhumaloVerified

Owner

ManufacturingSouth AfricaVereeniging500 plus employees
1.0
23 Mar 2024

The March tax year end cost us a weekend

It was sold as suitable for wage staff. It is not. For context, the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. We moved to an alternative and the difference was immediate.

What works

The payslip layout is clean.

What does not

ETI required manual correction for months. Support could not explain their own statutory outputs. Leave accruals did not follow BCEA rules.

Response from the vendor28 Mar 2024

Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.

Used for 2 to 5 years
RN

Riedwaan Nel

Chief Operating Officer

Professional consultingSouth AfricaRandburg51 to 200 employees
4.0
06 Mar 2024

Our IRP5 files validated in e@syFile first time

We switched after our previous provider got an ETI calculation wrong. Payroll and HR sharing one employee record. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Statutory payroll maintained across more than forty African countries. IRP5 files validated in e@syFile without a single rejection. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
AZ

Anisha ZuluVerified

Chief Executive Officer

Legal servicesSouth AfricaSomerset West51 to 200 employees
3.0
29 Feb 2024

Does what it must, nothing more

Compliance side is solid, the day to day is more of a slog than it should be. Statutory payroll maintained across more than forty African countries. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Bargaining council and COIDA submissions built in. Setup was straightforward.

What does not

Support queues get long towards month end. Wage and shift payroll is weaker than salaried.

Used for more than 5 years
CO

Craig OctoberVerified

HR Business Partner

Mining servicesSouth AfricaDurban11 to 50 employees
4.0
21 Feb 2024

Our IRP5 files validated in e@syFile first time

We run about ninety staff on this and it has not missed a submission. Payroll and HR sharing one employee record. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Bargaining council and COIDA submissions built in. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Used for less than 6 months
AS

Anisha SmithVerified

HR Director

HealthcareSouth AfricaKlerksdorp500 plus employees
4.0
18 Feb 2024

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. Statutory payroll maintained across more than forty African countries. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Payroll and HR sharing one employee record. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
RA

Rudzani ArendseVerified

Debtors Manager

Marketing and advertisingSouth AfricaVereeniging201 to 500 employees
5.0
12 Feb 2024

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. Statutory payroll maintained across more than forty African countries. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Statutory payroll maintained across more than forty African countries. EMP201 and EMP501 submissions have been correct every period. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Used for 6 to 12 months
KB

Kgomotso BezuidenhoutVerified

Payroll Administrator

Non profitSouth AfricaGeorge51 to 200 employees
3.0
06 Feb 2024

Compliant, but the interface fights you

Compliance side is solid, the day to day is more of a slog than it should be. Statutory payroll maintained across more than forty African countries. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Audit trail built for organisations that get audited. Payslips are clear and employees understand them.

What does not

The reporting cannot break cost down by department. Support queues get long towards month end.

Used for more than 5 years
RC

Ryan Chauke

Debtors Manager

HealthcareSouth AfricaKlerksdorp2 to 10 employees
5.0
04 Feb 2024

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. Payroll and HR sharing one employee record. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Audit trail built for organisations that get audited. Employee self service cut payslip queries almost to zero. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
TK

Themba KrugerVerified

Owner

Mining servicesSouth AfricaJohannesburg2 to 10 employees
5.0
04 Feb 2024

Leave finally follows the BCEA without a spreadsheet

The tax year end is what convinced me. Nothing broke. Statutory payroll maintained across more than forty African countries. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Statutory payroll maintained across more than forty African countries. EMP201 and EMP501 submissions have been correct every period. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
PH

Pieter HlungwaniVerified

Owner

Non profitSouth AfricaCenturion51 to 200 employees
4.0
17 Jan 2024

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. Bargaining council and COIDA submissions built in. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Audit trail built for organisations that get audited. BCEA leave accruals are right without configuration. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Used for 2 to 5 years
Previous1...242526...29Next

4.3

Overall

from 287 reviews

85% positive11% neutral4% critical

Rating distribution

5
140 of 287
4
103 of 287
3
32 of 287
2
9 of 287
1
3 of 287

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