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287 verified reviews

PaySpace reviews

Every published review of PaySpace, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

287 reviews match · page 26 of 29

NM

Nkateko MalekaVerified

Payroll and Benefits Officer

Information technologySouth AfricaRustenburg201 to 500 employees
4.0
15 Jan 2024

Our IRP5 files validated in e@syFile first time

We switched after our previous provider got an ETI calculation wrong. Statutory payroll maintained across more than forty African countries. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Statutory payroll maintained across more than forty African countries. Support answers in South African hours and understands the question. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
RH

Ryan HendricksVerified

Owner

RetailSouth AfricaMidrandSole trader
2.0
09 Jan 2024

ETI was calculated wrong for eight months

It was sold as suitable for wage staff. It is not. For context, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

The payslip layout is clean.

What does not

The March year end process was poorly documented. Support could not explain their own statutory outputs. ETI required manual correction for months.

Used for more than 5 years
RD

Retha DavidsVerified

Owner

EngineeringSouth AfricaGqeberhaSole trader
4.0
27 Dec 2023

Three tax year ends without a single correction

We run about ninety staff on this and it has not missed a submission. Bargaining council and COIDA submissions built in. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Statutory payroll maintained across more than forty African countries. Employee self service cut payslip queries almost to zero. ETI is calculated on the sliding scale and shows its working.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
AM

Ashley MthembuVerified

Founder

AccountingSouth AfricaSomerset West2 to 10 employees
3.0
26 Dec 2023

Compliant, but the interface fights you

We use maybe sixty percent of what we pay for. Bargaining council and COIDA submissions built in. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Audit trail built for organisations that get audited. Setup was straightforward.

What does not

Support queues get long towards month end. The reporting cannot break cost down by department.

Used for 6 to 12 months
TC

Thandiwe ChaukeVerified

HR and Payroll Manager

HospitalitySouth AfricaPolokwane201 to 500 employees
2.0
26 Dec 2023

Support could not explain their own UIF file

It was sold as suitable for wage staff. It is not. The honest position is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

It is cheaper than the alternatives.

What does not

Support could not explain their own statutory outputs. ETI required manual correction for months. Leave accruals did not follow BCEA rules.

Response from the vendor02 Jan 2024

Thank you for the review. We are glad the compliance side is working well for you. On the reporting point, we would like to show you what is possible with the custom report builder, so please book a session with our team.

Used for 2 to 5 years
CM

Charmaine MudauVerified

Payroll Manager

Information technologySouth AfricaBloemfontein11 to 50 employees
5.0
22 Dec 2023

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. Bargaining council and COIDA submissions built in. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Payroll and HR sharing one employee record. IRP5 files validated in e@syFile without a single rejection. ETI is calculated on the sliding scale and shows its working.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
DR

David RamavhoyaVerified

HR and Payroll Manager

Wholesale and distributionSouth AfricaGqeberha51 to 200 employees
3.0
20 Dec 2023

Compliant, but the interface fights you

We use maybe sixty percent of what we pay for. Audit trail built for organisations that get audited. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Statutory payroll maintained across more than forty African countries. Statutory outputs are correct.

What does not

Wage and shift payroll is weaker than salaried. No bargaining council support.

Response from the vendor28 Dec 2023

Thank you for the detailed feedback. Our product team has logged the reporting limitations you describe and improvements are on the roadmap for this year. Please contact our support team so we can look at your specific configuration.

Used for 1 to 2 years
ZS

Zodwa SmithVerified

People Operations Lead

AgricultureSouth AfricaVereeniging11 to 50 employees
4.0
18 Dec 2023

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. Audit trail built for organisations that get audited. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Payroll and HR sharing one employee record. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
AM

Anisha MotaungVerified

Financial Controller

Security servicesSouth AfricaGqeberhaSole trader
5.0
17 Dec 2023

Leave finally follows the BCEA without a spreadsheet

We run about ninety staff on this and it has not missed a submission. Payroll and HR sharing one employee record. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Bargaining council and COIDA submissions built in. Support answers in South African hours and understands the question. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
TV

Tinyiko van der MerweVerified

HR and Payroll Manager

RetailSouth AfricaCenturion2 to 10 employees
4.0
14 Dec 2023

Support actually understands South African payroll

We run about ninety staff on this and it has not missed a submission. Statutory payroll maintained across more than forty African countries. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Bargaining council and COIDA submissions built in. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Used for less than 6 months
Previous1...252627...29Next

4.3

Overall

from 287 reviews

85% positive11% neutral4% critical

Rating distribution

5
140 of 287
4
103 of 287
3
32 of 287
2
9 of 287
1
3 of 287

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