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287 verified reviews

PaySpace reviews

Every published review of PaySpace, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

287 reviews match · page 28 of 29

DN

Danielle NkosiVerified

HR and Payroll Manager

Professional consultingSouth AfricaDurban500 plus employees
5.0
20 Oct 2023

Support actually understands South African payroll

We run about ninety staff on this and it has not missed a submission. Audit trail built for organisations that get audited. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Statutory payroll maintained across more than forty African countries. EMP201 and EMP501 submissions have been correct every period. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Used for 2 to 5 years
AZ

Andrew ZuluVerified

Payroll Administrator

TelecommunicationsSouth AfricaPolokwane2 to 10 employees
4.0
12 Oct 2023

Payroll stopped being the worst week of the month

I have run payroll on four different systems and this is the one I would choose again. Audit trail built for organisations that get audited. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Bargaining council and COIDA submissions built in. BCEA leave accruals are right without configuration. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
NR

Nkosinathi RamavhoyaVerified

Chief Operating Officer

HealthcareSouth AfricaKlerksdorp500 plus employees
4.0
10 Oct 2023

Our IRP5 files validated in e@syFile first time

I have run payroll on four different systems and this is the one I would choose again. Bargaining council and COIDA submissions built in. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Statutory payroll maintained across more than forty African countries. ETI is calculated on the sliding scale and shows its working. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
DV

David van der MerweVerified

Group Financial Manager

Financial servicesSouth AfricaGqeberhaSole trader
5.0
09 Oct 2023

Our IRP5 files validated in e@syFile first time

The tax year end is what convinced me. Nothing broke. Statutory payroll maintained across more than forty African countries. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Payroll and HR sharing one employee record. EMP201 and EMP501 submissions have been correct every period. ETI is calculated on the sliding scale and shows its working.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
RS

Ryan Singh

Senior Bookkeeper

Non profitSouth AfricaJohannesburg2 to 10 employees
4.0
28 Sept 2023

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. Statutory payroll maintained across more than forty African countries. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Payroll and HR sharing one employee record. EMP201 and EMP501 submissions have been correct every period. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Used for 2 to 5 years
DN

David NgcoboVerified

HR and Payroll Manager

HospitalitySouth AfricaPietermaritzburg11 to 50 employees
5.0
23 Sept 2023

Three tax year ends without a single correction

I have run payroll on four different systems and this is the one I would choose again. Statutory payroll maintained across more than forty African countries. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Statutory payroll maintained across more than forty African countries. The ACB file imports into our bank without a support call. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Used for more than 5 years
AS

Ashley SolomonsVerified

Founder

Information technologySouth AfricaNelspruitSole trader
3.0
19 Sept 2023

Compliant, but the interface fights you

Compliance side is solid, the day to day is more of a slog than it should be. Bargaining council and COIDA submissions built in. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Bargaining council and COIDA submissions built in. Statutory outputs are correct.

What does not

Support queues get long towards month end. No bargaining council support.

Used for 6 to 12 months
CM

Claire MoodleyVerified

HR Business Partner

AgricultureNigeriaNigeria201 to 500 employees
5.0
14 Sept 2023

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. Payroll and HR sharing one employee record. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Bargaining council and COIDA submissions built in. IRP5 files validated in e@syFile without a single rejection. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
BC

Boitumelo Coetzee

Learning and Development Manager

HealthcareSouth AfricaJohannesburg500 plus employees
2.0
02 Sept 2023

The March tax year end cost us a weekend

The compliance errors were the problem, and they took too long to acknowledge. The honest position is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

The payslip layout is clean.

What does not

ETI required manual correction for months. Leave accruals did not follow BCEA rules. Support could not explain their own statutory outputs.

Used for 2 to 5 years
JV

Jenna Venter

Practice Manager

EngineeringSouth AfricaRandburg11 to 50 employees
5.0
25 Aug 2023

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. Bargaining council and COIDA submissions built in. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Audit trail built for organisations that get audited. EMP201 and EMP501 submissions have been correct every period. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for less than 6 months
Previous1...272829Next

4.3

Overall

from 287 reviews

85% positive11% neutral4% critical

Rating distribution

5
140 of 287
4
103 of 287
3
32 of 287
2
9 of 287
1
3 of 287

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