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  1. Home
  2. Software
  3. Sage Pastel Payroll
  4. Reviews

342 verified reviews

Sage Pastel Payroll reviews

Every published review of Sage Pastel Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

342 reviews match · page 12 of 35

GM

Grant MaharajVerified

Payroll Administrator

Professional consultingSouth AfricaStellenbosch500 plus employees
4.0
21 Feb 2026

EMP501 reconciliation took forty minutes

We run about ninety staff on this and it has not missed a submission. Strong multi company handling for practices. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Runs locally, so month end is not a connectivity risk. BCEA leave accruals are right without configuration. EMP201 and EMP501 submissions have been correct every period.

What does not

There is no real HR functionality, so we run a second system.

Used for 6 to 12 months
DT

Deven TitusVerified

Learning and Development Manager

Property and real estateSouth AfricaCenturion500 plus employees
3.0
21 Feb 2026

Does what it must, nothing more

We use maybe sixty percent of what we pay for. Runs locally, so month end is not a connectivity risk. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Complete SARS statutory coverage, maintained for decades. Statutory outputs are correct.

What does not

The reporting cannot break cost down by department. Wage and shift payroll is weaker than salaried.

Response from the vendor24 Feb 2026

Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.

Used for 6 to 12 months
RD

Rhulani DlaminiVerified

Owner

HospitalitySouth AfricaPretoria2 to 10 employees
4.0
20 Feb 2026

Leave finally follows the BCEA without a spreadsheet

The tax year end is what convinced me. Nothing broke. Strong multi company handling for practices. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Complete SARS statutory coverage, maintained for decades. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for more than 5 years
TJ

Thandiwe Jones

General Manager

Logistics and transportSouth AfricaRandburg500 plus employees
5.0
19 Feb 2026

Leave finally follows the BCEA without a spreadsheet

We run about ninety staff on this and it has not missed a submission. Strong multi company handling for practices. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Strong multi company handling for practices. EMP201 and EMP501 submissions have been correct every period. ETI is calculated on the sliding scale and shows its working.

What does not

The interface takes a while for a new administrator.

Used for less than 6 months
DV

David van der MerweVerified

Audit Manager

Security servicesSouth AfricaBloemfontein2 to 10 employees
3.0
19 Feb 2026

Compliant, but the interface fights you

It works. It is not enjoyable, but payroll rarely is. The largest pool of trained operators in the country. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Runs locally, so month end is not a connectivity risk. Payslips are clear and employees understand them.

What does not

Wage and shift payroll is weaker than salaried. The reporting cannot break cost down by department.

Response from the vendor04 Mar 2026

We appreciate you taking the time to write this up. The support delay you experienced is not the standard we hold ourselves to, and we have followed up internally. Please reach out directly and we will assist.

Used for 2 to 5 years
NA

Naresh Adams

Senior Payroll Consultant

Logistics and transportSouth AfricaGeorge11 to 50 employees
3.0
15 Feb 2026

Correct outputs, unhelpful reporting

Compliance side is solid, the day to day is more of a slog than it should be. Strong multi company handling for practices. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Runs locally, so month end is not a connectivity risk. Per employee pricing is fair for a small team.

What does not

Support queues get long towards month end. No bargaining council support.

Response from the vendor24 Feb 2026

Thank you for the review. We are glad the compliance side is working well for you. On the reporting point, we would like to show you what is possible with the custom report builder, so please book a session with our team.

Used for less than 6 months
PL

Pieter LombardVerified

Wages Clerk

Food and beverageSouth AfricaKlerksdorp201 to 500 employees
4.0
14 Feb 2026

Three tax year ends without a single correction

We switched after our previous provider got an ETI calculation wrong. Complete SARS statutory coverage, maintained for decades. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Strong multi company handling for practices. Support answers in South African hours and understands the question. IRP5 files validated in e@syFile without a single rejection.

What does not

There is no real HR functionality, so we run a second system.

Used for 1 to 2 years
NN

Nadia NkosiVerified

Industrial Relations Manager

Motor tradeSouth AfricaVereeniging500 plus employees
3.0
12 Feb 2026

Correct outputs, unhelpful reporting

We use maybe sixty percent of what we pay for. The largest pool of trained operators in the country. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

The largest pool of trained operators in the country. Per employee pricing is fair for a small team.

What does not

The reporting cannot break cost down by department. Support queues get long towards month end.

Used for 2 to 5 years
NV

Nirvana VenterVerified

HR Business Partner

TelecommunicationsSouth AfricaVereeniging500 plus employees
3.0
11 Feb 2026

Good product, frustrating support queue

It works. It is not enjoyable, but payroll rarely is. Runs locally, so month end is not a connectivity risk. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Complete SARS statutory coverage, maintained for decades. Per employee pricing is fair for a small team.

What does not

No bargaining council support. The reporting cannot break cost down by department.

Used for 1 to 2 years
DS

Danielle SekhukhuneVerified

HR and Payroll Manager

Motor tradeSouth AfricaNelspruit51 to 200 employees
4.0
10 Feb 2026

Our IRP5 files validated in e@syFile first time

I have run payroll on four different systems and this is the one I would choose again. Strong multi company handling for practices. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Complete SARS statutory coverage, maintained for decades. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.

What does not

There is no real HR functionality, so we run a second system.

Used for 1 to 2 years
Previous1...111213...35Next

3.9

Overall

from 342 reviews

72% positive19% neutral9% critical

Rating distribution

5
113 of 342
4
133 of 342
3
65 of 342
2
26 of 342
1
5 of 342

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