342 verified reviews

Sage Pastel Payroll reviews

Every published review of Sage Pastel Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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342 reviews match · page 24 of 35

Kgomotso TaylorVerified

Creditors Clerk

Food and beverage

Cape Town2 to 10 employees

4.0

17 Jan 2025

Our IRP5 files validated in e@syFile first time

We run about ninety staff on this and it has not missed a submission. The largest pool of trained operators in the country. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

The largest pool of trained operators in the country. Employee self service cut payslip queries almost to zero. EMP201 and EMP501 submissions have been correct every period.

What does not

There is no real HR functionality, so we run a second system.

Themba RadebeVerified

HR and Payroll Manager

Marketing and advertising

Randburg2 to 10 employees

5.0

14 Jan 2025

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. Runs locally, so month end is not a connectivity risk. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

The largest pool of trained operators in the country. IRP5 files validated in e@syFile without a single rejection. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.

Kirsten Swanepoel

HR and Payroll Manager

Accounting

Rustenburg500 plus employees

4.0

11 Jan 2025

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. Runs locally, so month end is not a connectivity risk. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

The largest pool of trained operators in the country. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Lungile NkosiVerified

Management Accountant

Professional consulting

Witbank201 to 500 employees

4.0

30 Dec 2024

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. Runs locally, so month end is not a connectivity risk. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Strong multi company handling for practices. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

Pieter DavidsVerified

Employment Equity Officer

Marketing and advertising

Midrand500 plus employees

5.0

28 Dec 2024

ETI calculated correctly, with the working shown

I have run payroll on four different systems and this is the one I would choose again. The largest pool of trained operators in the country. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Complete SARS statutory coverage, maintained for decades. IRP5 files validated in e@syFile without a single rejection. ETI is calculated on the sliding scale and shows its working.

What does not

The interface takes a while for a new administrator.

Danielle Maleka

Owner

Healthcare

Sandton201 to 500 employees

4.0

26 Dec 2024

Support actually understands South African payroll

I have run payroll on four different systems and this is the one I would choose again. Strong multi company handling for practices. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

The largest pool of trained operators in the country. ETI is calculated on the sliding scale and shows its working. The ACB file imports into our bank without a support call.

What does not

The interface takes a while for a new administrator.

Sarah MabasoVerified

Managing Director

Motor trade

Sandton11 to 50 employees

5.0

25 Dec 2024

Payroll stopped being the worst week of the month

We run about ninety staff on this and it has not missed a submission. The largest pool of trained operators in the country. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Runs locally, so month end is not a connectivity risk. Employee self service cut payslip queries almost to zero. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Stefan Govender

Chief Executive Officer

Hospitality

Kimberley201 to 500 employees

4.0

24 Dec 2024

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. The largest pool of trained operators in the country. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Strong multi company handling for practices. The ACB file imports into our bank without a support call. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Sunette van WykVerified

Senior Payroll Consultant

Agriculture

Nelspruit11 to 50 employees

5.0

18 Dec 2024

Support actually understands South African payroll

I have run payroll on four different systems and this is the one I would choose again. Complete SARS statutory coverage, maintained for decades. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Complete SARS statutory coverage, maintained for decades. IRP5 files validated in e@syFile without a single rejection. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Marisa PretoriusVerified

People Operations Lead

Engineering

Pietermaritzburg11 to 50 employees

4.0

18 Dec 2024

Our IRP5 files validated in e@syFile first time

The tax year end is what convinced me. Nothing broke. Runs locally, so month end is not a connectivity risk. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Runs locally, so month end is not a connectivity risk. Support answers in South African hours and understands the question. ETI is calculated on the sliding scale and shows its working.

What does not

The interface takes a while for a new administrator.

342 verified reviews

I have run payroll on four different systems and this is the one I would choose again. The largest pool of trained operators in the country. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Strong multi company handling for practices. The ACB file imports into our bank without a support call. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Sunette van WykVerified

Senior Payroll Consultant

Agriculture

Nelspruit11 to 50 employees

5.0

18 Dec 2024

Support actually understands South African payroll

What works

Complete SARS statutory coverage, maintained for decades. IRP5 files validated in e@syFile without a single rejection. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Marisa PretoriusVerified

People Operations Lead

Engineering

Pietermaritzburg11 to 50 employees

4.0

18 Dec 2024

Our IRP5 files validated in e@syFile first time

The tax year end is what convinced me. Nothing broke. Runs locally, so month end is not a connectivity risk. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Runs locally, so month end is not a connectivity risk. Support answers in South African hours and understands the question. ETI is calculated on the sliding scale and shows its working.

What does not

The interface takes a while for a new administrator.