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  1. Home
  2. Software
  3. Sage Pastel Payroll
  4. Reviews

342 verified reviews

Sage Pastel Payroll reviews

Every published review of Sage Pastel Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

342 reviews match · page 26 of 35

RM

Riaan MashabaVerified

Senior Bookkeeper

Security servicesSouth AfricaDurban51 to 200 employees
5.0
13 Nov 2024

ETI calculated correctly, with the working shown

I have run payroll on four different systems and this is the one I would choose again. Complete SARS statutory coverage, maintained for decades. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Runs locally, so month end is not a connectivity risk. IRP5 files validated in e@syFile without a single rejection. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
MS

Marisa SmithVerified

HR Officer

Food and beverageSouth AfricaVereeniging2 to 10 employees
4.0
13 Nov 2024

Our IRP5 files validated in e@syFile first time

I have run payroll on four different systems and this is the one I would choose again. Complete SARS statutory coverage, maintained for decades. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

The largest pool of trained operators in the country. Support answers in South African hours and understands the question. ETI is calculated on the sliding scale and shows its working.

What does not

There is no real HR functionality, so we run a second system.

Used for 1 to 2 years
DL

Deon LombardVerified

Senior Payroll Consultant

Logistics and transportSouth AfricaMidrand201 to 500 employees
4.0
05 Nov 2024

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. The largest pool of trained operators in the country. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Runs locally, so month end is not a connectivity risk. Support answers in South African hours and understands the question. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

Used for less than 6 months
MM

Megan MokoenaVerified

HR and Payroll Manager

EngineeringSouth AfricaPaarlSole trader
3.0
05 Nov 2024

Does what it must, nothing more

Compliance side is solid, the day to day is more of a slog than it should be. The largest pool of trained operators in the country. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Strong multi company handling for practices. Per employee pricing is fair for a small team.

What does not

No bargaining council support. Wage and shift payroll is weaker than salaried.

Response from the vendor08 Nov 2024

Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.

Used for 2 to 5 years
KN

Kabelo NetshitenzheVerified

Wages Clerk

TelecommunicationsSouth AfricaJohannesburg201 to 500 employees
5.0
31 Oct 2024

Three tax year ends without a single correction

We run about ninety staff on this and it has not missed a submission. The largest pool of trained operators in the country. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

The largest pool of trained operators in the country. The ACB file imports into our bank without a support call. IRP5 files validated in e@syFile without a single rejection.

What does not

There is no real HR functionality, so we run a second system.

Used for 1 to 2 years
CN

Chantelle NkosiVerified

HR Manager

RetailSouth AfricaDurban51 to 200 employees
4.0
29 Oct 2024

Leave finally follows the BCEA without a spreadsheet

The tax year end is what convinced me. Nothing broke. Complete SARS statutory coverage, maintained for decades. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Runs locally, so month end is not a connectivity risk. EMP201 and EMP501 submissions have been correct every period. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
SM

Sarah MthembuVerified

Partner

RetailSouth AfricaCenturion500 plus employees
1.0
19 Oct 2024

Support could not explain their own UIF file

It was sold as suitable for wage staff. It is not. The honest position is that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. I would look elsewhere unless price is the only consideration.

What works

The payslip layout is clean.

What does not

The March year end process was poorly documented. Support could not explain their own statutory outputs. ETI required manual correction for months.

Used for less than 6 months
DK

Deven KrugerVerified

People Operations Lead

Security servicesSouth AfricaGqeberha51 to 200 employees
3.0
17 Oct 2024

Compliant, but the interface fights you

We use maybe sixty percent of what we pay for. Strong multi company handling for practices. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Strong multi company handling for practices. Setup was straightforward.

What does not

No bargaining council support. Wage and shift payroll is weaker than salaried.

Used for less than 6 months
RA

Rajesh AbrahamsVerified

Financial Director

Logistics and transportSouth AfricaDurban11 to 50 employees
1.0
13 Oct 2024

ETI was calculated wrong for eight months

We had to rebuild two EMP501 submissions by hand. What surprised me was that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. We moved to an alternative and the difference was immediate.

What works

It is cheaper than the alternatives.

What does not

Leave accruals did not follow BCEA rules. ETI required manual correction for months. Support could not explain their own statutory outputs.

Used for 2 to 5 years
FN

Francois NgcoboVerified

Financial Controller

Information technologyZambiaZambiaSole trader
3.0
12 Oct 2024

Compliant, but the interface fights you

It works. It is not enjoyable, but payroll rarely is. The largest pool of trained operators in the country. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

The largest pool of trained operators in the country. Statutory outputs are correct.

What does not

The reporting cannot break cost down by department. Wage and shift payroll is weaker than salaried.

Used for 2 to 5 years
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3.9

Overall

from 342 reviews

72% positive19% neutral9% critical

Rating distribution

5
113 of 342
4
133 of 342
3
65 of 342
2
26 of 342
1
5 of 342

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