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  1. Home
  2. Software
  3. Sage Pastel Payroll
  4. Reviews

342 verified reviews

Sage Pastel Payroll reviews

Every published review of Sage Pastel Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

342 reviews match · page 28 of 35

AM

Anisha MahlanguVerified

Senior Payroll Consultant

EngineeringSouth AfricaSandtonSole trader
3.0
13 Aug 2024

Good product, frustrating support queue

We use maybe sixty percent of what we pay for. Complete SARS statutory coverage, maintained for decades. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Complete SARS statutory coverage, maintained for decades. Per employee pricing is fair for a small team.

What does not

The reporting cannot break cost down by department. Wage and shift payroll is weaker than salaried.

Used for less than 6 months
SM

Stefan MudauVerified

HR and Payroll Manager

HospitalitySouth AfricaPretoria2 to 10 employees
4.0
01 Aug 2024

Three tax year ends without a single correction

I have run payroll on four different systems and this is the one I would choose again. The largest pool of trained operators in the country. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

The largest pool of trained operators in the country. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Used for more than 5 years
WL

Willem Lombard

Payroll Manager

HospitalitySouth AfricaRustenburg2 to 10 employees
3.0
30 Jul 2024

Good product, frustrating support queue

Compliance side is solid, the day to day is more of a slog than it should be. Runs locally, so month end is not a connectivity risk. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Strong multi company handling for practices. Per employee pricing is fair for a small team.

What does not

The reporting cannot break cost down by department. Wage and shift payroll is weaker than salaried.

Response from the vendor12 Aug 2024

Thank you for the review. We are glad the compliance side is working well for you. On the reporting point, we would like to show you what is possible with the custom report builder, so please book a session with our team.

Used for more than 5 years
CM

Charmaine MoodleyVerified

Payroll Manager

Financial servicesSouth AfricaJohannesburg11 to 50 employees
2.0
29 Jul 2024

ETI was calculated wrong for eight months

We had to rebuild two EMP501 submissions by hand. The honest position is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

It is cheaper than the alternatives.

What does not

The March year end process was poorly documented. ETI required manual correction for months. Leave accruals did not follow BCEA rules.

Used for less than 6 months
OH

Ofentse HendricksVerified

Senior Bookkeeper

Property and real estateSouth AfricaKlerksdorp2 to 10 employees
4.0
22 Jul 2024

Three tax year ends without a single correction

I have run payroll on four different systems and this is the one I would choose again. Strong multi company handling for practices. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Complete SARS statutory coverage, maintained for decades. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
AS

Andre SeptemberVerified

Bookkeeper

Professional consultingSouth AfricaWitbankSole trader
3.0
21 Jul 2024

Correct outputs, unhelpful reporting

It works. It is not enjoyable, but payroll rarely is. The largest pool of trained operators in the country. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

The largest pool of trained operators in the country. Statutory outputs are correct.

What does not

Wage and shift payroll is weaker than salaried. No bargaining council support.

Used for more than 5 years
AM

Ashley MudauVerified

Debtors Manager

HospitalitySouth AfricaMidrand51 to 200 employees
4.0
18 Jul 2024

Our IRP5 files validated in e@syFile first time

The tax year end is what convinced me. Nothing broke. The largest pool of trained operators in the country. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Strong multi company handling for practices. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

Used for 1 to 2 years
AJ

Annelize Jones

Debtors Manager

Motor tradeSouth AfricaSandton11 to 50 employees
4.0
09 Jul 2024

Three tax year ends without a single correction

We switched after our previous provider got an ETI calculation wrong. Runs locally, so month end is not a connectivity risk. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Runs locally, so month end is not a connectivity risk. IRP5 files validated in e@syFile without a single rejection. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for less than 6 months
OS

Ofentse Solomons

Wages Clerk

Logistics and transportSouth AfricaDurban11 to 50 employees
4.0
04 Jul 2024

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. Complete SARS statutory coverage, maintained for decades. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Runs locally, so month end is not a connectivity risk. The ACB file imports into our bank without a support call. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Used for 1 to 2 years
CH

Cheslyn Hlungwani

People Operations Lead

RecruitmentSouth AfricaGeorge2 to 10 employees
5.0
25 Jun 2024

Payroll stopped being the worst week of the month

I have run payroll on four different systems and this is the one I would choose again. The largest pool of trained operators in the country. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Runs locally, so month end is not a connectivity risk. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
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3.9

Overall

from 342 reviews

72% positive19% neutral9% critical

Rating distribution

5
113 of 342
4
133 of 342
3
65 of 342
2
26 of 342
1
5 of 342

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