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  1. Home
  2. Software
  3. Sage Pastel Payroll
  4. Reviews

342 verified reviews

Sage Pastel Payroll reviews

Every published review of Sage Pastel Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

342 reviews match · page 30 of 35

RR

Reabetswe RamavhoyaVerified

General Manager

Financial servicesNamibiaNamibia11 to 50 employees
4.0
20 Apr 2024

Support actually understands South African payroll

We switched after our previous provider got an ETI calculation wrong. Complete SARS statutory coverage, maintained for decades. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Complete SARS statutory coverage, maintained for decades. ETI is calculated on the sliding scale and shows its working. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Used for more than 5 years
MG

Michael GovenderVerified

Partner

Wholesale and distributionSouth AfricaJohannesburg500 plus employees
4.0
15 Apr 2024

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. The largest pool of trained operators in the country. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Complete SARS statutory coverage, maintained for decades. IRP5 files validated in e@syFile without a single rejection. BCEA leave accruals are right without configuration.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
AO

Anke OctoberVerified

Payroll Administrator

Motor tradeSouth AfricaMidrand51 to 200 employees
5.0
11 Apr 2024

Payroll stopped being the worst week of the month

We switched after our previous provider got an ETI calculation wrong. Runs locally, so month end is not a connectivity risk. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

The largest pool of trained operators in the country. ETI is calculated on the sliding scale and shows its working. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Used for less than 6 months
RS

Rebecca SeptemberVerified

Payroll and Benefits Officer

Security servicesSouth AfricaWitbank500 plus employees
5.0
06 Apr 2024

Support actually understands South African payroll

I have run payroll on four different systems and this is the one I would choose again. Strong multi company handling for practices. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Strong multi company handling for practices. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
PM

Preggie MashabaVerified

Owner

Logistics and transportSouth AfricaPolokwane500 plus employees
4.0
06 Apr 2024

EMP501 reconciliation took forty minutes

We run about ninety staff on this and it has not missed a submission. Runs locally, so month end is not a connectivity risk. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

The largest pool of trained operators in the country. Employee self service cut payslip queries almost to zero. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
RR

Rudzani RobertsVerified

Wages Clerk

Food and beverageSouth AfricaKimberley500 plus employees
4.0
04 Apr 2024

Three tax year ends without a single correction

I have run payroll on four different systems and this is the one I would choose again. The largest pool of trained operators in the country. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Complete SARS statutory coverage, maintained for decades. ETI is calculated on the sliding scale and shows its working. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
RC

Rhulani Chauke

Payroll Manager

Information technologyBotswanaBotswanaSole trader
4.0
03 Apr 2024

Three tax year ends without a single correction

I have run payroll on four different systems and this is the one I would choose again. Runs locally, so month end is not a connectivity risk. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Complete SARS statutory coverage, maintained for decades. EMP201 and EMP501 submissions have been correct every period. The ACB file imports into our bank without a support call.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
IA

Ilze ArendseVerified

Chief Operating Officer

Professional consultingSouth AfricaMidrand51 to 200 employees
3.0
03 Apr 2024

Correct outputs, unhelpful reporting

It works. It is not enjoyable, but payroll rarely is. Strong multi company handling for practices. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Strong multi company handling for practices. Statutory outputs are correct.

What does not

Support queues get long towards month end. The reporting cannot break cost down by department.

Used for 6 to 12 months
AA

Ashwin Anderson

Payroll Administrator

Information technologySouth AfricaPaarl500 plus employees
2.0
03 Apr 2024

ETI was calculated wrong for eight months

We had to rebuild two EMP501 submissions by hand. For context, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

The payslip layout is clean.

What does not

Support could not explain their own statutory outputs. The March year end process was poorly documented. ETI required manual correction for months.

Response from the vendor15 Apr 2024

Thank you for the detailed feedback. Our product team has logged the reporting limitations you describe and improvements are on the roadmap for this year. Please contact our support team so we can look at your specific configuration.

Used for 2 to 5 years
RH

Rajesh HlungwaniVerified

Debtors Manager

Information technologyNamibiaNamibia500 plus employees
3.0
29 Mar 2024

Does what it must, nothing more

It works. It is not enjoyable, but payroll rarely is. The largest pool of trained operators in the country. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Runs locally, so month end is not a connectivity risk. Setup was straightforward.

What does not

Support queues get long towards month end. Wage and shift payroll is weaker than salaried.

Used for 6 to 12 months
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3.9

Overall

from 342 reviews

72% positive19% neutral9% critical

Rating distribution

5
113 of 342
4
133 of 342
3
65 of 342
2
26 of 342
1
5 of 342

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