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  1. Home
  2. Software
  3. Sage Pastel Payroll
  4. Reviews

342 verified reviews

Sage Pastel Payroll reviews

Every published review of Sage Pastel Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

342 reviews match · page 34 of 35

JS

Jenna SitholeVerified

Payroll Administrator

Information technologySouth AfricaRandburgSole trader
4.0
11 Oct 2023

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. The largest pool of trained operators in the country. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

The largest pool of trained operators in the country. Employee self service cut payslip queries almost to zero. IRP5 files validated in e@syFile without a single rejection.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
LH

Lerato HendricksVerified

HR Manager

Non profitSouth AfricaGqeberha51 to 200 employees
4.0
06 Oct 2023

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. Complete SARS statutory coverage, maintained for decades. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Strong multi company handling for practices. EMP201 and EMP501 submissions have been correct every period. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
RM

Refilwe Mashaba

Employment Equity Officer

ManufacturingSouth AfricaVereenigingSole trader
4.0
03 Oct 2023

ETI calculated correctly, with the working shown

We run about ninety staff on this and it has not missed a submission. Runs locally, so month end is not a connectivity risk. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Runs locally, so month end is not a connectivity risk. IRP5 files validated in e@syFile without a single rejection. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
TN

Themba NetshitenzheVerified

Payroll Manager

TelecommunicationsSouth AfricaSomerset West201 to 500 employees
4.0
30 Sept 2023

Three tax year ends without a single correction

We run about ninety staff on this and it has not missed a submission. Runs locally, so month end is not a connectivity risk. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

The largest pool of trained operators in the country. BCEA leave accruals are right without configuration. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Used for 2 to 5 years
RC

Ravi CupidoVerified

Payroll Administrator

Wholesale and distributionSouth AfricaDurban2 to 10 employees
4.0
29 Sept 2023

Support actually understands South African payroll

We run about ninety staff on this and it has not missed a submission. Strong multi company handling for practices. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Complete SARS statutory coverage, maintained for decades. Support answers in South African hours and understands the question. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
AP

Ayanda Pillay

Financial Manager

RecruitmentSouth AfricaBloemfonteinSole trader
5.0
27 Sept 2023

Support actually understands South African payroll

We switched after our previous provider got an ETI calculation wrong. Strong multi company handling for practices. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Complete SARS statutory coverage, maintained for decades. Support answers in South African hours and understands the question. ETI is calculated on the sliding scale and shows its working.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
NB

Naledi BennettVerified

Chief Operating Officer

Non profitSouth AfricaMidrandSole trader
1.0
14 Sept 2023

Wage payroll is clearly an afterthought

It was sold as suitable for wage staff. It is not. What surprised me was that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. Test it hard during the trial with real volume before committing.

What works

The payslip layout is clean.

What does not

Support could not explain their own statutory outputs. The March year end process was poorly documented. Leave accruals did not follow BCEA rules.

Used for more than 5 years
TR

Thandiwe Radebe

Payroll Manager

Motor tradeSouth AfricaBloemfontein500 plus employees
1.0
30 Aug 2023

Bargaining council rules were never supported properly

We had to rebuild two EMP501 submissions by hand. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. Test it hard during the trial with real volume before committing.

What works

The payslip layout is clean.

What does not

The March year end process was poorly documented. Support could not explain their own statutory outputs. ETI required manual correction for months.

Used for 6 to 12 months
RM

Refilwe MoodleyVerified

HR Officer

Motor tradeSouth AfricaKlerksdorp201 to 500 employees
5.0
22 Aug 2023

Payroll stopped being the worst week of the month

We run about ninety staff on this and it has not missed a submission. Runs locally, so month end is not a connectivity risk. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Complete SARS statutory coverage, maintained for decades. IRP5 files validated in e@syFile without a single rejection. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
RF

Reabetswe FourieVerified

Payroll and Benefits Officer

Financial servicesSouth AfricaKimberley500 plus employees
4.0
14 Aug 2023

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. Strong multi company handling for practices. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Runs locally, so month end is not a connectivity risk. The ACB file imports into our bank without a support call. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
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3.9

Overall

from 342 reviews

72% positive19% neutral9% critical

Rating distribution

5
113 of 342
4
133 of 342
3
65 of 342
2
26 of 342
1
5 of 342

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