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  3. Sage Payroll
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231 verified reviews

Sage Payroll reviews

Every published review of Sage Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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231 reviews match · page 14 of 24

TJ

Tebogo Jones

Payroll Administrator

Information technologySouth AfricaWitbank201 to 500 employees
4.0
01 Jun 2025
Previous1...131415...24Next

4.1

Overall

from 231 reviews

78% positive16% neutral6% critical

Rating distribution

5
91 of 231
4

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Per employee pricing that scales with headcount. ETI is calculated on the sliding scale and shows its working. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
TR

Tracy ReddyVerified

Learning and Development Manager

Property and real estateSouth AfricaCenturion51 to 200 employees
3.0
28 May 2025

Does what it must, nothing more

It works. It is not enjoyable, but payroll rarely is. Per employee pricing that scales with headcount. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Posts straight into Sage Accounting with no export step. Setup was straightforward.

What does not

No bargaining council support. Support queues get long towards month end.

Used for less than 6 months
YS

Yashika SteynVerified

Debtors Manager

Logistics and transportSouth AfricaDurban201 to 500 employees
5.0
26 May 2025

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

The Sage compliance engine without a local installation. ETI is calculated on the sliding scale and shows its working. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Used for more than 5 years
TN

Tshepo NelVerified

HR and Payroll Manager

HealthcareSouth AfricaPietermaritzburg11 to 50 employees
4.0
22 May 2025

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Posts straight into Sage Accounting with no export step. IRP5 files validated in e@syFile without a single rejection. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Used for more than 5 years
CN

Claire NdlovuVerified

Chief Executive Officer

Information technologySouth AfricaWitbank51 to 200 employees
4.0
22 May 2025

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Per employee pricing that scales with headcount. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

Used for less than 6 months
NS

Nonhlanhla SteynVerified

Financial Director

RecruitmentSouth AfricaRichards BaySole trader
5.0
11 May 2025

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Per employee pricing that scales with headcount. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

Used for 2 to 5 years
DR

Dineo Roberts

Senior Payroll Consultant

Food and beverageZambiaZambia51 to 200 employees
4.0
10 May 2025

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Per employee pricing that scales with headcount. The ACB file imports into our bank without a support call. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
AO

Andre OctoberVerified

Payroll Manager

EngineeringSouth AfricaRichards Bay11 to 50 employees
4.0
04 May 2025

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Posts straight into Sage Accounting with no export step. Support answers in South African hours and understands the question. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Used for less than 6 months
RO

Retha October

People Operations Lead

ConstructionZambiaZambiaSole trader
5.0
02 May 2025

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Posts straight into Sage Accounting with no export step. BCEA leave accruals are right without configuration. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
KB

Kabelo ButheleziVerified

Senior Payroll Consultant

Marketing and advertisingBotswanaBotswana2 to 10 employees
3.0
24 Apr 2025

Good product, frustrating support queue

We use maybe sixty percent of what we pay for. The Sage compliance engine without a local installation. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Backed by the largest accounting software vendor in the market. Payslips are clear and employees understand them.

What does not

The reporting cannot break cost down by department. No bargaining council support.

Used for more than 5 years
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