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  3. Sage Payroll
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231 verified reviews

Sage Payroll reviews

Every published review of Sage Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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231 reviews match · page 15 of 24

RK

Rhulani Kruger

Wages Clerk

Logistics and transportSouth AfricaVereeniging11 to 50 employees
5.0
22 Apr 2025

Support actually understands South African payroll

We run about ninety staff on this and it has not missed a submission. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Per employee pricing that scales with headcount. IRP5 files validated in e@syFile without a single rejection. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
FB

Francois BothaVerified

Industrial Relations Manager

Professional consultingSouth AfricaKlerksdorp201 to 500 employees
4.0
19 Apr 2025

Our IRP5 files validated in e@syFile first time

We switched after our previous provider got an ETI calculation wrong. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Per employee pricing that scales with headcount. IRP5 files validated in e@syFile without a single rejection. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Used for 2 to 5 years
AR

Ayanda RamaphosaVerified

Learning and Development Manager

Security servicesSouth AfricaVereeniging11 to 50 employees
2.0
11 Apr 2025

Bargaining council rules were never supported properly

We had to rebuild two EMP501 submissions by hand. For context, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

It is cheaper than the alternatives.

What does not

Leave accruals did not follow BCEA rules. ETI required manual correction for months. Support could not explain their own statutory outputs.

Used for 2 to 5 years
JF

Jenna FortuinVerified

Chief Operating Officer

Motor tradeSouth AfricaMidrand2 to 10 employees
4.0
31 Mar 2025

Payroll stopped being the worst week of the month

I have run payroll on four different systems and this is the one I would choose again. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Posts straight into Sage Accounting with no export step. IRP5 files validated in e@syFile without a single rejection. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Used for 6 to 12 months
DM

Dineo MotaungVerified

HR and Payroll Manager

Security servicesSouth AfricaWitbank11 to 50 employees
4.0
26 Mar 2025

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Backed by the largest accounting software vendor in the market. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
RC

Ravi CoetzeeVerified

HR and Payroll Manager

Property and real estateSouth AfricaStellenbosch51 to 200 employees
2.0
04 Mar 2025

The March tax year end cost us a weekend

We had to rebuild two EMP501 submissions by hand. The thing worth knowing is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. I would look elsewhere unless price is the only consideration.

What works

It is cheaper than the alternatives.

What does not

Support could not explain their own statutory outputs. Leave accruals did not follow BCEA rules. The March year end process was poorly documented.

Used for 2 to 5 years
KM

Kevin MnisiVerified

Payroll Manager

Logistics and transportSouth AfricaGeorge201 to 500 employees
3.0
26 Feb 2025

Correct outputs, unhelpful reporting

Compliance side is solid, the day to day is more of a slog than it should be. Posts straight into Sage Accounting with no export step. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

The Sage compliance engine without a local installation. Payslips are clear and employees understand them.

What does not

The reporting cannot break cost down by department. Wage and shift payroll is weaker than salaried.

Used for 2 to 5 years
SN

Stefan NgcoboVerified

Talent Acquisition Lead

InsuranceSouth AfricaPretoria201 to 500 employees
4.0
16 Feb 2025

Our IRP5 files validated in e@syFile first time

I have run payroll on four different systems and this is the one I would choose again. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Per employee pricing that scales with headcount. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
KS

Kirsten SinghVerified

General Manager

EducationSouth AfricaDurban51 to 200 employees
4.0
15 Feb 2025

Three tax year ends without a single correction

We switched after our previous provider got an ETI calculation wrong. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Backed by the largest accounting software vendor in the market. EMP201 and EMP501 submissions have been correct every period. The ACB file imports into our bank without a support call.

What does not

The interface takes a while for a new administrator.

Used for more than 5 years
AS

Anke SmithVerified

Payroll and Benefits Officer

RecruitmentSouth AfricaJohannesburg500 plus employees
4.0
04 Feb 2025

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

The Sage compliance engine without a local installation. ETI is calculated on the sliding scale and shows its working. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Used for 6 to 12 months
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4.1

Overall

from 231 reviews

78% positive16% neutral6% critical

Rating distribution

5
91 of 231
4
89 of 231
3
36 of 231
2
12 of 231
1
3 of 231

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