HAHendrik Abrahams
Industrial Relations Manager
Information technology
South AfricaEast LondonSole trader
South AfricaEast LondonSole trader5.0
231 verified reviews
Every published review of Sage Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.
231 reviews match · page 23 of 24
HAHendrik Abrahams
Industrial Relations Manager
South AfricaEast LondonSole traderI have run payroll on four different systems and this is the one I would choose again. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.
What works
Posts straight into Sage Accounting with no export step. Employee self service cut payslip queries almost to zero. IRP5 files validated in e@syFile without a single rejection.
What does not
There is no real HR functionality, so we run a second system.
NANokuthula AndersonVerified
Debtors Manager
ZimbabweZimbabwe2 to 10 employeesIt works. It is not enjoyable, but payroll rarely is. Posts straight into Sage Accounting with no export step. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.
What works
Backed by the largest accounting software vendor in the market. Statutory outputs are correct.
What does not
Support queues get long towards month end. The reporting cannot break cost down by department.
NNNadia NelVerified
Senior Payroll Consultant
South AfricaPaarl2 to 10 employeesWe run about ninety staff on this and it has not missed a submission. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.
What works
Posts straight into Sage Accounting with no export step. Employee self service cut payslip queries almost to zero. EMP201 and EMP501 submissions have been correct every period.
What does not
Reporting outside the statutory pack is thin.
RVRhulani van WykVerified
Payroll Manager
South AfricaRichards Bay2 to 10 employeesI have run payroll on four different systems and this is the one I would choose again. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.
What works
Posts straight into Sage Accounting with no export step. Employee self service cut payslip queries almost to zero. EMP201 and EMP501 submissions have been correct every period.
What does not
The interface takes a while for a new administrator.
MEMulalo ErasmusVerified
Owner
South AfricaRandburgSole traderWe had to rebuild two EMP501 submissions by hand. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.
What works
It is cheaper than the alternatives.
What does not
The March year end process was poorly documented. Leave accruals did not follow BCEA rules. ETI required manual correction for months.
KRKhanyisile RobertsVerified
Management Accountant
South AfricaJohannesburgSole traderCompliance side is solid, the day to day is more of a slog than it should be. The Sage compliance engine without a local installation. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.
What works
Posts straight into Sage Accounting with no export step. Payslips are clear and employees understand them.
What does not
Support queues get long towards month end. No bargaining council support.
Response from the vendor28 Sept 2023
Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.
KPKirsten PhiriVerified
Partner
South AfricaPolokwane11 to 50 employeesI have run payroll on four different systems and this is the one I would choose again. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.
What works
The Sage compliance engine without a local installation. BCEA leave accruals are right without configuration. The ACB file imports into our bank without a support call.
What does not
There is no real HR functionality, so we run a second system.
BCBongani Coetzee
Learning and Development Manager
South AfricaRichards Bay201 to 500 employeesWe switched after our previous provider got an ETI calculation wrong. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.
What works
Posts straight into Sage Accounting with no export step. ETI is calculated on the sliding scale and shows its working. Support answers in South African hours and understands the question.
What does not
Reporting outside the statutory pack is thin.
CVCheslyn van der MerweVerified
Founder
NamibiaNamibia51 to 200 employeesWe switched after our previous provider got an ETI calculation wrong. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.
What works
The Sage compliance engine without a local installation. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.
What does not
There is no real HR functionality, so we run a second system.
EKElmarie KannemeyerVerified
Senior Payroll Consultant
South AfricaCape Town500 plus employeesWe switched after our previous provider got an ETI calculation wrong. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.
What works
The Sage compliance engine without a local installation. BCEA leave accruals are right without configuration. Employee self service cut payslip queries almost to zero.
What does not
The interface takes a while for a new administrator.