MRMulalo RobertsVerified
HR and Payroll Manager
Engineering
South AfricaRandburg51 to 200 employees
South AfricaRandburg51 to 200 employees231 verified reviews
Every published review of Sage Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.
231 reviews match · page 4 of 24
MRMulalo RobertsVerified
HR and Payroll Manager
South AfricaRandburg51 to 200 employeesCompliance side is solid, the day to day is more of a slog than it should be. Posts straight into Sage Accounting with no export step. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.
What works
Per employee pricing that scales with headcount. Per employee pricing is fair for a small team.
What does not
No bargaining council support. Support queues get long towards month end.
AMAshley MashabaVerified
Chief Operating Officer
BotswanaBotswana11 to 50 employeesWe switched after our previous provider got an ETI calculation wrong. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.
What works
Posts straight into Sage Accounting with no export step. BCEA leave accruals are right without configuration. IRP5 files validated in e@syFile without a single rejection.
What does not
The interface takes a while for a new administrator.
PRPhumzile RadebeVerified
Wages Clerk
South AfricaWitbank2 to 10 employeesWe switched after our previous provider got an ETI calculation wrong. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.
What works
Posts straight into Sage Accounting with no export step. EMP201 and EMP501 submissions have been correct every period. Employee self service cut payslip queries almost to zero.
What does not
The interface takes a while for a new administrator.
SWSibusiso WindvogelVerified
General Manager
South AfricaKimberley201 to 500 employeesThe tax year end is what convinced me. Nothing broke. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.
What works
Backed by the largest accounting software vendor in the market. Support answers in South African hours and understands the question. ETI is calculated on the sliding scale and shows its working.
What does not
Reporting outside the statutory pack is thin.
VRVhutshilo RamavhoyaVerified
Managing Director
South AfricaRustenburg500 plus employeesWe run about ninety staff on this and it has not missed a submission. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.
What works
Per employee pricing that scales with headcount. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.
What does not
The interface takes a while for a new administrator.
APAndile PhiriVerified
Employment Equity Officer
South AfricaSandton51 to 200 employeesWe run about ninety staff on this and it has not missed a submission. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.
What works
Posts straight into Sage Accounting with no export step. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.
What does not
There is no real HR functionality, so we run a second system.
TATshepo AndersonVerified
Employment Equity Officer
South AfricaNelspruit500 plus employeesI have run payroll on four different systems and this is the one I would choose again. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.
What works
Per employee pricing that scales with headcount. Support answers in South African hours and understands the question. BCEA leave accruals are right without configuration.
What does not
Reporting outside the statutory pack is thin.
RPRetha Pillay
HR Business Partner
South AfricaSandton201 to 500 employeesWe had to rebuild two EMP501 submissions by hand. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.
What works
It is cheaper than the alternatives.
What does not
The March year end process was poorly documented. Support could not explain their own statutory outputs. Leave accruals did not follow BCEA rules.
LRLizelle RadebeVerified
HR Manager
South AfricaPretoria51 to 200 employeesWe switched after our previous provider got an ETI calculation wrong. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.
What works
Posts straight into Sage Accounting with no export step. EMP201 and EMP501 submissions have been correct every period. Support answers in South African hours and understands the question.
What does not
The interface takes a while for a new administrator.
KDKavitha du PlessisVerified
Bookkeeper
South AfricaNelspruit51 to 200 employeesI have run payroll on four different systems and this is the one I would choose again. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.
What works
Posts straight into Sage Accounting with no export step. BCEA leave accruals are right without configuration. ETI is calculated on the sliding scale and shows its working.
What does not
The interface takes a while for a new administrator.