358 verified reviews

SimplePay reviews

Every published review of SimplePay, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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Kirsten Motaung

Financial Director

Hospitality

RandburgSole trader

5.0

15 Jul 2026

Our IRP5 files validated in e@syFile first time

We switched after our previous provider got an ETI calculation wrong. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

ETI calculated correctly, with the working shown. The ACB file imports into our bank without a support call. IRP5 files validated in e@syFile without a single rejection.

What does not

There is no real HR functionality, so we run a second system.

Hlengiwe KannemeyerVerified

Financial Manager

Logistics and transport

Nelspruit51 to 200 employees

5.0

15 Jul 2026

Our IRP5 files validated in e@syFile first time

We switched after our previous provider got an ETI calculation wrong. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Every SARS submission handled without a consultant. Employee self service cut payslip queries almost to zero. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.

Hlengiwe DlaminiVerified

Chief Executive Officer

Non profit

ZambiaSole trader

4.0

15 Jul 2026

ETI calculated correctly, with the working shown

I have run payroll on four different systems and this is the one I would choose again. Per employee pricing with no minimum. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Every SARS submission handled without a consultant. EMP201 and EMP501 submissions have been correct every period. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Dineo JacobsVerified

Senior Payroll Consultant

Marketing and advertising

Bloemfontein201 to 500 employees

3.0

15 Jul 2026

Does what it must, nothing more

It works. It is not enjoyable, but payroll rarely is. South African support desk that answers in South African hours. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

ETI calculated correctly, with the working shown. Per employee pricing is fair for a small team.

What does not

Wage and shift payroll is weaker than salaried. The reporting cannot break cost down by department.

Buhle Abrahams

Industrial Relations Manager

Healthcare

George500 plus employees

3.0

15 Jul 2026

Good product, frustrating support queue

We use maybe sixty percent of what we pay for. Per employee pricing with no minimum. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

ETI calculated correctly, with the working shown. Statutory outputs are correct.

What does not

Support queues get long towards month end. No bargaining council support.

Rudzani FletcherVerified

HR Director

Education

Klerksdorp11 to 50 employees

5.0

13 Jul 2026

Support actually understands South African payroll

We run about ninety staff on this and it has not missed a submission. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

South African support desk that answers in South African hours. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Mbali van WykVerified

Payroll and Benefits Officer

Hospitality

Nelspruit201 to 500 employees

5.0

13 Jul 2026

Payroll stopped being the worst week of the month

I have run payroll on four different systems and this is the one I would choose again. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Per employee pricing with no minimum. ETI is calculated on the sliding scale and shows its working. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Sarisha WilliamsVerified

Owner

Construction

Paarl51 to 200 employees

5.0

13 Jul 2026

Leave finally follows the BCEA without a spreadsheet

We run about ninety staff on this and it has not missed a submission. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Per employee pricing with no minimum. IRP5 files validated in e@syFile without a single rejection. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Palesa JoubertVerified

Bookkeeper

Construction

Kimberley11 to 50 employees

4.0

13 Jul 2026

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

ETI calculated correctly, with the working shown. EMP201 and EMP501 submissions have been correct every period. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Riedwaan ReddyVerified

Payroll Administrator

Engineering

Bloemfontein51 to 200 employees

4.0

13 Jul 2026

Payroll stopped being the worst week of the month

We run about ninety staff on this and it has not missed a submission. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Every SARS submission handled without a consultant. BCEA leave accruals are right without configuration. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

358 verified reviews

What works

Every SARS submission handled without a consultant. BCEA leave accruals are right without configuration. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.