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358 verified reviews

SimplePay reviews

Every published review of SimplePay, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

358 reviews match · page 2 of 36

MM

Mandla MaharajVerified

Audit Manager

RetailSouth AfricaStellenbosch51 to 200 employees
4.0
13 Jul 2026

Support actually understands South African payroll

We switched after our previous provider got an ETI calculation wrong. South African support desk that answers in South African hours. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Per employee pricing with no minimum. EMP201 and EMP501 submissions have been correct every period. IRP5 files validated in e@syFile without a single rejection.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
SP

Sibusiso Petersen

Learning and Development Manager

Property and real estateSouth AfricaSomerset West11 to 50 employees
4.0
13 Jul 2026

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

South African support desk that answers in South African hours. ETI is calculated on the sliding scale and shows its working. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
TP

Tinyiko PhiriVerified

HR and Payroll Manager

ManufacturingSouth AfricaMidrandSole trader
5.0
12 Jul 2026

Support actually understands South African payroll

I have run payroll on four different systems and this is the one I would choose again. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Every SARS submission handled without a consultant. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

Used for more than 5 years
SN

Sipho NkosiVerified

General Manager

EngineeringZimbabweZimbabwe11 to 50 employees
4.0
12 Jul 2026

Payroll stopped being the worst week of the month

We run about ninety staff on this and it has not missed a submission. Per employee pricing with no minimum. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

South African support desk that answers in South African hours. Employee self service cut payslip queries almost to zero. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.

Used for less than 6 months
NS

Neo SolomonsVerified

Payroll Administrator

Food and beverageSouth AfricaJohannesburgSole trader
5.0
11 Jul 2026

ETI calculated correctly, with the working shown

I have run payroll on four different systems and this is the one I would choose again. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

ETI calculated correctly, with the working shown. Employee self service cut payslip queries almost to zero. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
HD

Hendrik du PlessisVerified

Owner

Property and real estateSouth AfricaDurban51 to 200 employees
4.0
10 Jul 2026

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. Per employee pricing with no minimum. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

ETI calculated correctly, with the working shown. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
CN

Cheslyn NaidooVerified

Payroll and Benefits Officer

RecruitmentSouth AfricaRandburg11 to 50 employees
4.0
10 Jul 2026

Payroll stopped being the worst week of the month

We run about ninety staff on this and it has not missed a submission. Per employee pricing with no minimum. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

South African support desk that answers in South African hours. EMP201 and EMP501 submissions have been correct every period. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Used for more than 5 years
FJ

Francois JacobsVerified

Debtors Manager

Wholesale and distributionSouth AfricaPietermaritzburg11 to 50 employees
5.0
09 Jul 2026

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. Per employee pricing with no minimum. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Per employee pricing with no minimum. IRP5 files validated in e@syFile without a single rejection. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for 2 to 5 years
RF

Refilwe FourieVerified

HR Business Partner

Property and real estateSouth AfricaMidrand51 to 200 employees
5.0
09 Jul 2026

Leave finally follows the BCEA without a spreadsheet

I have run payroll on four different systems and this is the one I would choose again. ETI calculated correctly, with the working shown. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

ETI calculated correctly, with the working shown. The ACB file imports into our bank without a support call. Employee self service cut payslip queries almost to zero.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
MD

Musa DavidsVerified

Payroll and Benefits Officer

ConstructionSouth AfricaPietermaritzburgSole trader
5.0
09 Jul 2026

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. Every SARS submission handled without a consultant. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

ETI calculated correctly, with the working shown. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
Previous123...36Next

4.4

Overall

from 358 reviews

89% positive8% neutral3% critical

Rating distribution

5
205 of 358
4
115 of 358
3
28 of 358
2
7 of 358
1
3 of 358

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