148 verified reviews

FreshBooks reviews

Every published review of FreshBooks, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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148 reviews match · page 1 of 15

Jenna MudauVerified

Audit Manager

Information technology

Stellenbosch500 plus employees

3.0

15 Jul 2026

Right features, wrong price for our size

We chose this on price and mostly that decision has held up. The smoothest time tracking to invoice workflow available. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Automatic, well judged payment reminders. Pricing is predictable with no surprise increases.

What does not

Bank feeds drop and need reauthorising more often than they should. Getting a person on the phone is difficult.

Fatima Singh

Financial Manager

Wholesale and distribution

Pietermaritzburg2 to 10 employees

3.0

15 Jul 2026

Good ledger, disappointing reporting

Good enough that changing again is not worth the disruption. The smoothest time tracking to invoice workflow available. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Invoices that genuinely look professional without design work. Pricing is predictable with no surprise increases.

What does not

There is no direct submission to eFiling, so the return is captured by hand. Inventory cannot handle multiple warehouses.

Ofentse JonesVerified

Practice Manager

Marketing and advertising

Sandton11 to 50 employees

5.0

14 Jul 2026

Migration was painful, the result was worth it

I run the books for three related companies and this is the first system that has kept up. Very low learning curve. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Very low learning curve. Multi currency handling is genuinely correct on unrealised gains. Bank feeds match transactions accurately and the rules learn quickly.

What does not

The interface has not aged well.

Lindiwe HendricksVerified

Bookkeeper

Agriculture

Sandton201 to 500 employees

5.0

14 Jul 2026

Finally a ledger our accountant does not complain about

After two years I can say the reconciliation time saving is real and it is significant. Invoices that genuinely look professional without design work. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Automatic, well judged payment reminders. The audit trail has answered every query our auditors raised. VAT201 figures come out right without a manual working paper.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Jenna JacobsVerified

Financial Director

Financial services

Witbank201 to 500 employees

5.0

13 Jul 2026

Reconciliation went from a week to an afternoon

After two years I can say the reconciliation time saving is real and it is significant. Automatic, well judged payment reminders. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Invoices that genuinely look professional without design work. Multi currency handling is genuinely correct on unrealised gains. VAT201 figures come out right without a manual working paper.

What does not

The interface has not aged well.

Thandiwe JoubertVerified

Bookkeeper

Information technology

Kimberley2 to 10 employees

5.0

13 Jul 2026

Bank feeds alone justify the subscription

We moved across from a desktop package eighteen months ago and I would not go back. Invoices that genuinely look professional without design work. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Automatic, well judged payment reminders. Multi currency handling is genuinely correct on unrealised gains. Bank feeds match transactions accurately and the rules learn quickly.

What does not

Support response times slow noticeably at month end.

Sunette NgcoboVerified

Owner

Food and beverage

Polokwane51 to 200 employees

3.0

13 Jul 2026

Right features, wrong price for our size

Good enough that changing again is not worth the disruption. Invoices that genuinely look professional without design work. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

The smoothest time tracking to invoice workflow available. The core ledger is reliable.

What does not

Inventory cannot handle multiple warehouses. The report customisation is limited.

Boitumelo CupidoVerified

Supply Chain Manager

Logistics and transport

Klerksdorp2 to 10 employees

4.0

12 Jul 2026

Bank feeds alone justify the subscription

We moved across from a desktop package eighteen months ago and I would not go back. Automatic, well judged payment reminders. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Automatic, well judged payment reminders. Our accountant has their own login at no extra cost. Month end close has dropped from six days to two.

What does not

Support response times slow noticeably at month end.

Stefan Solomons

Financial Manager

Logistics and transport

Vereeniging500 plus employees

3.0

10 Jul 2026

Good ledger, disappointing reporting

It has been fine, with a couple of persistent irritations. The smoothest time tracking to invoice workflow available. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

The smoothest time tracking to invoice workflow available. The core ledger is reliable.

What does not

Getting a person on the phone is difficult. Inventory cannot handle multiple warehouses.

Response from the vendor18 Jul 2026

Thank you for the review. We are glad the compliance side is working well for you. On the reporting point, we would like to show you what is possible with the custom report builder, so please book a session with our team.

Nosipho MokoenaVerified

Audit Manager

Property and real estate

JohannesburgSole trader

5.0

09 Jul 2026

VAT season stopped being a crisis

We moved across from a desktop package eighteen months ago and I would not go back. Automatic, well judged payment reminders. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Invoices that genuinely look professional without design work. Multi currency handling is genuinely correct on unrealised gains. Month end close has dropped from six days to two.

What does not

The interface has not aged well.

148 verified reviews

What works

The smoothest time tracking to invoice workflow available. The core ledger is reliable.

What does not

Getting a person on the phone is difficult. Inventory cannot handle multiple warehouses.

Response from the vendor18 Jul 2026

Nosipho MokoenaVerified

Audit Manager

Property and real estate

JohannesburgSole trader

5.0

09 Jul 2026

VAT season stopped being a crisis

What works

Invoices that genuinely look professional without design work. Multi currency handling is genuinely correct on unrealised gains. Month end close has dropped from six days to two.

What does not

The interface has not aged well.