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148 verified reviews

FreshBooks reviews

Every published review of FreshBooks, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

148 reviews match · page 15 of 15

MR

Mulalo RobertsVerified

Creditors Clerk

TelecommunicationsSouth AfricaJohannesburgSole trader
3.0
30 Nov 2023

Right features, wrong price for our size

It does what we need and I have no strong feelings about it either way. The smoothest time tracking to invoice workflow available. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Invoices that genuinely look professional without design work. Invoicing is quick once the templates are set.

What does not

Bank feeds drop and need reauthorising more often than they should. Getting a person on the phone is difficult.

Response from the vendor10 Dec 2023

We appreciate you taking the time to write this up. The support delay you experienced is not the standard we hold ourselves to, and we have followed up internally. Please reach out directly and we will assist.

Used for more than 5 years
NH

Nirvana HlungwaniVerified

Supply Chain Manager

Financial servicesSouth AfricaMidrand11 to 50 employees
3.0
07 Nov 2023

Competent but the support tests your patience

We chose this on price and mostly that decision has held up. Very low learning curve. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Automatic, well judged payment reminders. Invoicing is quick once the templates are set.

What does not

Getting a person on the phone is difficult. Inventory cannot handle multiple warehouses.

Used for more than 5 years
KB

Khanyisile BezuidenhoutVerified

Financial Manager

HospitalitySouth AfricaKimberleySole trader
5.0
26 Oct 2023

Migration was painful, the result was worth it

Our practice put four clients on this before we moved our own business across. Automatic, well judged payment reminders. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Invoices that genuinely look professional without design work. Our accountant has their own login at no extra cost. Month end close has dropped from six days to two.

What does not

The interface has not aged well.

Used for 6 to 12 months
AL

Andre LombardVerified

Plant Manager

Motor tradeSouth AfricaCenturion51 to 200 employees
4.0
30 Sept 2023

Migration was painful, the result was worth it

I run the books for three related companies and this is the first system that has kept up. Very low learning curve. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Invoices that genuinely look professional without design work. The audit trail has answered every query our auditors raised. Invoices go out looking professional with no design work.

What does not

Support response times slow noticeably at month end.

Used for 1 to 2 years
SM

Sarisha MthembuVerified

Debtors Manager

InsuranceSouth AfricaCenturion11 to 50 employees
3.0
04 Sept 2023

Does the job, will not delight you

It does what we need and I have no strong feelings about it either way. Very low learning curve. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

The smoothest time tracking to invoice workflow available. Pricing is predictable with no surprise increases.

What does not

Bank feeds drop and need reauthorising more often than they should. Inventory cannot handle multiple warehouses.

Response from the vendor14 Sept 2023

Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.

Used for less than 6 months
BF

Buhle FourieVerified

Practice Manager

TelecommunicationsSouth AfricaRustenburg500 plus employees
4.0
28 Aug 2023

VAT season stopped being a crisis

After two years I can say the reconciliation time saving is real and it is significant. Very low learning curve. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Automatic, well judged payment reminders. Multi currency handling is genuinely correct on unrealised gains. The audit trail has answered every query our auditors raised.

What does not

The interface has not aged well.

Used for more than 5 years
ZS

Zodwa SekhukhuneVerified

Financial Director

Food and beverageSouth AfricaJohannesburg2 to 10 employees
4.0
08 Aug 2023

Bank feeds alone justify the subscription

We moved across from a desktop package eighteen months ago and I would not go back. Automatic, well judged payment reminders. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

The smoothest time tracking to invoice workflow available. VAT201 figures come out right without a manual working paper. Our accountant has their own login at no extra cost.

What does not

Support response times slow noticeably at month end.

Used for 6 to 12 months
ST

Sarah Titus

Group Financial Manager

HospitalitySouth AfricaVereeniging2 to 10 employees
4.0
01 Aug 2023

Solid, boring, and that is exactly what I wanted

Our practice put four clients on this before we moved our own business across. The smoothest time tracking to invoice workflow available. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Very low learning curve. Invoices go out looking professional with no design work. Multi currency handling is genuinely correct on unrealised gains.

What does not

Reporting beyond the standard pack still ends up in a spreadsheet.

Used for 2 to 5 years
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3.8

Overall

from 148 reviews

65% positive22% neutral13% critical

Rating distribution

5
40 of 148
4
56 of 148
3
33 of 148
2
16 of 148
1
3 of 148

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