152 verified reviews

Freshsales reviews

Every published review of Freshsales, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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Ilze SwanepoelVerified

Key Accounts Manager

Agriculture

Pretoria51 to 200 employees

4.0

14 Jul 2026

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Contact scoring included rather than sold as a premium tier. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Pieter ChaukeVerified

Managing Director

Hospitality

RustenburgSole trader

4.0

14 Jul 2026

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Contact scoring included rather than sold as a premium tier. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Nkateko WilliamsVerified

Head of Marketing

Logistics and transport

Vereeniging201 to 500 employees

4.0

13 Jul 2026

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

A workflow builder a sales manager can drive unaided. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Anisha Zwane

Digital Marketing Manager

Legal services

George500 plus employees

4.0

13 Jul 2026

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

A workflow builder a sales manager can drive unaided. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Anke NelVerified

General Manager

Property and real estate

Johannesburg201 to 500 employees

5.0

12 Jul 2026

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Contact scoring included rather than sold as a premium tier. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Christiaan OctoberVerified

Head of Marketing

Education

George201 to 500 employees

4.0

12 Jul 2026

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Contact scoring included rather than sold as a premium tier. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Vikash Nkuna

Sales Manager

Information technology

Rustenburg500 plus employees

5.0

11 Jul 2026

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Contact scoring included rather than sold as a premium tier. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Kirsten KrugerVerified

Account Executive

Hospitality

Richards Bay2 to 10 employees

4.0

11 Jul 2026

Worth every rand once the automation was built

What works

Contact scoring included rather than sold as a premium tier. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Yusuf Zulu

Creative Director

Food and beverage

NelspruitSole trader

3.0

11 Jul 2026

Exchange rate makes budgeting a yearly argument

Fine product, and the dollar billing makes the budget conversation annoying. Contact scoring included rather than sold as a premium tier. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

A free tier good enough for a genuine trial. Contact and deal management are solid.

What does not

Support escalation is slow on technical issues. The interface is dense for a new user.

Response from the vendor13 Jul 2026

Thank you for the detailed feedback. Our product team has logged the reporting limitations you describe and improvements are on the roadmap for this year. Please contact our support team so we can look at your specific configuration.

Zaida AdamsVerified

Head of Marketing

Insurance

Richards BaySole trader

4.0

10 Jul 2026

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Built in telephony with automatic call logging and recording. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

152 verified reviews

What works

A free tier good enough for a genuine trial. Contact and deal management are solid.

What does not

Support escalation is slow on technical issues. The interface is dense for a new user.

Response from the vendor13 Jul 2026

Zaida AdamsVerified

Head of Marketing

Insurance

Richards BaySole trader

4.0

10 Jul 2026

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Built in telephony with automatic call logging and recording. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.