152 verified reviews

Freshsales reviews

Every published review of Freshsales, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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Nadia JoubertVerified

Digital Marketing Manager

Hospitality

Rustenburg500 plus employees

4.0

09 Jul 2026

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

A workflow builder a sales manager can drive unaided. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Michelle VenterVerified

Founder

Marketing and advertising

Somerset WestSole trader

5.0

07 Jul 2026

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

A workflow builder a sales manager can drive unaided. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Sarah Buthelezi

Sales Director

Non profit

Polokwane51 to 200 employees

5.0

07 Jul 2026

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Built in telephony with automatic call logging and recording. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Fatima OctoberVerified

Sales Manager

Wholesale and distribution

Midrand201 to 500 employees

5.0

07 Jul 2026

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

A free tier good enough for a genuine trial. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

James FletcherVerified

Owner

Financial services

Pretoria11 to 50 employees

3.0

05 Jul 2026

Does the basics well, the extras are upsells

We use about a third of it and pay for all of it. A workflow builder a sales manager can drive unaided. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

A workflow builder a sales manager can drive unaided. The interface is clear once you learn it.

What does not

Support escalation is slow on technical issues. The interface is dense for a new user.

Nicola BennettVerified

Studio Manager

Engineering

Kenya51 to 200 employees

5.0

02 Jul 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Contact scoring included rather than sold as a premium tier. Quoting from the record removed a handoff to admin. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Lizelle Mokoena

General Manager

Engineering

Gqeberha51 to 200 employees

5.0

02 Jul 2026

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Built in telephony with automatic call logging and recording. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Nonhlanhla KrugerVerified

Regional Sales Manager

Recruitment

DurbanSole trader

4.0

01 Jul 2026

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Built in telephony with automatic call logging and recording. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Shalini MthembuVerified

Inside Sales Lead

Recruitment

Rustenburg201 to 500 employees

4.0

28 Jun 2026

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

A free tier good enough for a genuine trial. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Craig RobertsVerified

Founder

Wholesale and distribution

Polokwane51 to 200 employees

3.0

28 Jun 2026

Good CRM, poor reporting for the price

What works

Contact scoring included rather than sold as a premium tier. Contact and deal management are solid.

What does not

There is no local accounting integration without Zapier. Reporting is limited without moving up a tier.

152 verified reviews

We moved off a spreadsheet and the difference in forecast quality was immediate. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Built in telephony with automatic call logging and recording. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Shalini MthembuVerified

Inside Sales Lead

Recruitment

Rustenburg201 to 500 employees

4.0

28 Jun 2026

Reps update it without being nagged

What works

A free tier good enough for a genuine trial. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Craig RobertsVerified

Founder

Wholesale and distribution

Polokwane51 to 200 employees

3.0

28 Jun 2026

Good CRM, poor reporting for the price

What works

Contact scoring included rather than sold as a premium tier. Contact and deal management are solid.

What does not

There is no local accounting integration without Zapier. Reporting is limited without moving up a tier.