NBNkateko BennettVerified
Key Accounts Manager
Legal services
South AfricaKlerksdorp201 to 500 employees
South AfricaKlerksdorp201 to 500 employees4.0
Worth every rand once the automation was built
Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.
What works
Built in telephony with automatic call logging and recording. The mobile app works well enough for a rep between meetings. The pipeline view gives an honest picture of the month.
What does not
Billing in dollars makes the annual budget a moving target.
