152 verified reviews

Freshsales reviews

Every published review of Freshsales, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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152 reviews match · page 15 of 16

Rajesh Segwapa

Head of Revenue

Information technology

CenturionSole trader

4.0

05 Feb 2024

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Built in telephony with automatic call logging and recording. The pipeline view gives an honest picture of the month. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

Willem Abrahams

Key Accounts Manager

Food and beverage

Sandton11 to 50 employees

5.0

27 Jan 2024

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Contact scoring included rather than sold as a premium tier. Quoting from the record removed a handoff to admin. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Musa Jones

Creative Director

Telecommunications

Vereeniging500 plus employees

5.0

06 Jan 2024

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

A workflow builder a sales manager can drive unaided. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Mpho ReddyVerified

Founder

Retail

East London2 to 10 employees

4.0

28 Dec 2023

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

A free tier good enough for a genuine trial. Reporting answers the questions the sales meeting actually asks. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Shalini du PlessisVerified

Owner

Non profit

Paarl500 plus employees

5.0

10 Dec 2023

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

A free tier good enough for a genuine trial. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Ravi RamaphosaVerified

Owner

Hospitality

Richards Bay11 to 50 employees

4.0

18 Oct 2023

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

A workflow builder a sales manager can drive unaided. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Mbali Botha

General Manager

Legal services

Randburg11 to 50 employees

2.0

09 Oct 2023

Nobody used it and we cancelled

The tier we needed turned out to cost three times the tier we were quoted. The honest position is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

The free tier let us evaluate properly.

What does not

Costs rose sharply at renewal. The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it.

Tebogo NkosiVerified

Head of Revenue

Non profit

Midrand2 to 10 employees

4.0

06 Oct 2023

Reps update it without being nagged

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. A free tier good enough for a genuine trial. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Built in telephony with automatic call logging and recording. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Rendani TitusVerified

Founder

Information technology

MidrandSole trader

4.0

08 Sept 2023

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. A workflow builder a sales manager can drive unaided. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Contact scoring included rather than sold as a premium tier. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Khanyisile Chetty

Sales Manager

Security services

Rustenburg500 plus employees

5.0

04 Sept 2023

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

A free tier good enough for a genuine trial. Quoting from the record removed a handoff to admin. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

152 verified reviews

The automation removed about four hours a week of follow up admin per rep. Contact scoring included rather than sold as a premium tier. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

A free tier good enough for a genuine trial. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Ravi RamaphosaVerified

Owner

Hospitality

Richards Bay11 to 50 employees

4.0

18 Oct 2023

Worth every rand once the automation was built

What works

A workflow builder a sales manager can drive unaided. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Mbali Botha

General Manager

Legal services

Randburg11 to 50 employees

2.0

09 Oct 2023

Nobody used it and we cancelled

What works

The free tier let us evaluate properly.

What does not

Costs rose sharply at renewal. The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it.

Tebogo NkosiVerified

Head of Revenue

Non profit

Midrand2 to 10 employees

4.0

06 Oct 2023

Reps update it without being nagged

What works

Built in telephony with automatic call logging and recording. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Rendani TitusVerified

Founder

Information technology

MidrandSole trader

4.0

08 Sept 2023

Reps update it without being nagged

What works

Contact scoring included rather than sold as a premium tier. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Khanyisile Chetty

Sales Manager

Security services

Rustenburg500 plus employees

5.0

04 Sept 2023

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Built in telephony with automatic call logging and recording. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

A free tier good enough for a genuine trial. Quoting from the record removed a handoff to admin. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.