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302 verified reviews

HubSpot reviews

Every published review of HubSpot, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

302 reviews match · page 30 of 31

VS

Vikash SekhukhuneVerified

Regional Sales Manager

Security servicesSouth AfricaVereeniging11 to 50 employees
4.0
04 Oct 2023

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Excellent free education and certification content. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

The most generous genuine free tier in business software. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
FV

Francois van Wyk

General Manager

Information technologySouth AfricaJohannesburg51 to 200 employees
5.0
23 Sept 2023

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Excellent free education and certification content. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Sales teams adopt it voluntarily, which is rare. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
TV

Tinyiko van der Merwe

Studio Manager

Information technologySouth AfricaJohannesburgSole trader
3.0
21 Sept 2023

Capable, but the team resisted it for months

Fine product, and the dollar billing makes the budget conversation annoying. Sales teams adopt it voluntarily, which is rare. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

The most generous genuine free tier in business software. The interface is clear once you learn it.

What does not

There is no local accounting integration without Zapier. Support escalation is slow on technical issues.

Used for 1 to 2 years
LB

Lizelle ButheleziVerified

Partner

EngineeringSouth AfricaEast LondonSole trader
5.0
16 Sept 2023

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Marketing and sales in one database when you run both. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Sales teams adopt it voluntarily, which is rare. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
NM

Nicola MahlanguVerified

Head of Marketing

Non profitSouth AfricaCape Town201 to 500 employees
4.0
08 Sept 2023

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. Marketing and sales in one database when you run both. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Excellent free education and certification content. The pipeline view gives an honest picture of the month. Quoting from the record removed a handoff to admin.

What does not

The features we needed sat one tier above the one we were quoted.

Used for less than 6 months
RM

Rendani MabasoVerified

Head of Revenue

Wholesale and distributionSouth AfricaRustenburg11 to 50 employees
5.0
30 Aug 2023

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Sales teams adopt it voluntarily, which is rare. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Excellent free education and certification content. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
TA

Tebogo AbrahamsVerified

Head of Marketing

ManufacturingSouth AfricaKimberley500 plus employees
4.0
24 Aug 2023

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Marketing and sales in one database when you run both. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Sales teams adopt it voluntarily, which is rare. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
JK

Jenna KhumaloVerified

Chief Operating Officer

HospitalitySouth AfricaPaarl11 to 50 employees
5.0
23 Aug 2023

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Excellent free education and certification content. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Marketing and sales in one database when you run both. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
NH

Nokuthula HlungwaniVerified

Sales Director

Food and beverageSouth AfricaCape TownSole trader
4.0
22 Aug 2023

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. Marketing and sales in one database when you run both. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Marketing and sales in one database when you run both. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
TM

Tracy MalekaVerified

Founder

Logistics and transportBotswanaBotswana2 to 10 employees
1.0
09 Aug 2023

Nobody used it and we cancelled

Adoption failed and that is partly on us and partly on the product. The honest position is that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. It may suit a simpler business than ours.

What works

The free tier let us evaluate properly.

What does not

Costs rose sharply at renewal. Adoption never happened and the vendor offered no help with it. The mobile app is unreliable on a weak signal.

Used for 2 to 5 years
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4.3

Overall

from 302 reviews

84% positive11% neutral4% critical

Rating distribution

5
147 of 302
4
108 of 302
3
34 of 302
2
10 of 302
1
3 of 302

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