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302 verified reviews

HubSpot reviews

Every published review of HubSpot, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

302 reviews match · page 29 of 31

YD

Yusuf Davids

Brand Manager

AgricultureSouth AfricaMidrand51 to 200 employees
3.0
13 Dec 2023

Does the basics well, the extras are upsells

Fine product, and the dollar billing makes the budget conversation annoying. Excellent free education and certification content. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Marketing and sales in one database when you run both. The interface is clear once you learn it.

What does not

There is no local accounting integration without Zapier. Support escalation is slow on technical issues.

Used for 1 to 2 years
FK

Francois Khumalo

Sales Manager

Logistics and transportSouth AfricaVereenigingSole trader
4.0
26 Nov 2023

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Marketing and sales in one database when you run both. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

The most generous genuine free tier in business software. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
GJ

Gerhard JonesVerified

Brand Manager

RecruitmentSouth AfricaGqeberha500 plus employees
5.0
24 Nov 2023

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Excellent free education and certification content. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Marketing and sales in one database when you run both. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 6 to 12 months
SM

Sanele Mnisi

Head of Marketing

RetailSouth AfricaGqeberha500 plus employees
5.0
24 Nov 2023

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Excellent free education and certification content. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Excellent free education and certification content. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
MT

Marlize TaylorVerified

Chief Operating Officer

HealthcareSouth AfricaRustenburg500 plus employees
4.0
20 Nov 2023

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Excellent free education and certification content. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

The most generous genuine free tier in business software. Email sync captures conversations without anyone copying anything. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 1 to 2 years
GS

Gerhard SmithVerified

Sales Director

Security servicesSouth AfricaPretoria51 to 200 employees
5.0
06 Nov 2023

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Marketing and sales in one database when you run both. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Sales teams adopt it voluntarily, which is rare. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for more than 5 years
ZC

Zodwa ChettyVerified

Key Accounts Manager

TelecommunicationsSouth AfricaGqeberha500 plus employees
5.0
05 Nov 2023

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. Excellent free education and certification content. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Excellent free education and certification content. The pipeline view gives an honest picture of the month. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
FL

Francois LombardVerified

Chief Executive Officer

Property and real estateBotswanaBotswana2 to 10 employees
2.0
18 Oct 2023

Mobile app is unusable in poor signal

The tier we needed turned out to cost three times the tier we were quoted. For context, the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

Contact management works.

What does not

Costs rose sharply at renewal. The mobile app is unreliable on a weak signal. Adoption never happened and the vendor offered no help with it.

Used for 1 to 2 years
JS

Jaco Singh

Inside Sales Lead

EngineeringSouth AfricaSomerset West51 to 200 employees
4.0
12 Oct 2023

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Excellent free education and certification content. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Excellent free education and certification content. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
AB

Achmat BaloyiVerified

Head of Revenue

RecruitmentSouth AfricaJohannesburg11 to 50 employees
5.0
04 Oct 2023

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. Excellent free education and certification content. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Sales teams adopt it voluntarily, which is rare. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
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4.3

Overall

from 302 reviews

84% positive11% neutral4% critical

Rating distribution

5
147 of 302
4
108 of 302
3
34 of 302
2
10 of 302
1
3 of 302

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