104 verified reviews

Payroll Online reviews

Every published review of Payroll Online, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

104 reviews match · page 4 of 11

Deon NgcoboVerified

Payroll Administrator

Insurance

Richards Bay2 to 10 employees

4.0

28 Dec 2025

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. Genuinely simple, with almost nothing to configure. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Genuinely simple, with almost nothing to configure. EMP201 and EMP501 submissions have been correct every period. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Kevin MthembuVerified

Bookkeeper

Legal services

Sandton11 to 50 employees

4.0

25 Dec 2025

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. Statutory pack complete for a straightforward salaried payroll. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Statutory pack complete for a straightforward salaried payroll. EMP201 and EMP501 submissions have been correct every period. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Rendani Bennett

Management Accountant

Non profit

Durban500 plus employees

1.0

24 Dec 2025

Wage payroll is clearly an afterthought

The compliance errors were the problem, and they took too long to acknowledge. For context, the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. We moved to an alternative and the difference was immediate.

What works

It is cheaper than the alternatives.

What does not

Support could not explain their own statutory outputs. The March year end process was poorly documented. ETI required manual correction for months.

Craig Sithole

People Operations Lead

Agriculture

Pretoria201 to 500 employees

4.0

10 Dec 2025

Three tax year ends without a single correction

We switched after our previous provider got an ETI calculation wrong. No installation, no contract, month to month. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Statutory pack complete for a straightforward salaried payroll. BCEA leave accruals are right without configuration. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Sunette CoetzeeVerified

HR and Payroll Manager

Motor trade

Zimbabwe11 to 50 employees

5.0

02 Dec 2025

Support actually understands South African payroll

I have run payroll on four different systems and this is the one I would choose again. Statutory pack complete for a straightforward salaried payroll. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Genuinely simple, with almost nothing to configure. Support answers in South African hours and understands the question. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.

Retha BezuidenhoutVerified

HR Officer

Telecommunications

Centurion2 to 10 employees

4.0

19 Nov 2025

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. No installation, no contract, month to month. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Statutory pack complete for a straightforward salaried payroll. BCEA leave accruals are right without configuration. ETI is calculated on the sliding scale and shows its working.

What does not

The interface takes a while for a new administrator.

Nokuthula van der MerweVerified

Managing Director

Insurance

Stellenbosch201 to 500 employees

5.0

01 Nov 2025

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. Genuinely simple, with almost nothing to configure. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Statutory pack complete for a straightforward salaried payroll. Employee self service cut payslip queries almost to zero. EMP201 and EMP501 submissions have been correct every period.

What does not

There is no real HR functionality, so we run a second system.

Zodwa MudauVerified

Talent Acquisition Lead

Property and real estate

Kimberley201 to 500 employees

4.0

25 Oct 2025

Payroll stopped being the worst week of the month

I have run payroll on four different systems and this is the one I would choose again. The lowest per employee price of any compliant South African payroll. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The lowest per employee price of any compliant South African payroll. ETI is calculated on the sliding scale and shows its working. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Naledi NkunaVerified

Financial Controller

Mining services

GeorgeSole trader

3.0

21 Oct 2025

Fine for salaried staff, weak on wages

We use maybe sixty percent of what we pay for. Statutory pack complete for a straightforward salaried payroll. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Statutory pack complete for a straightforward salaried payroll. Setup was straightforward.

What does not

No bargaining council support. Wage and shift payroll is weaker than salaried.

Riedwaan Maleka

Debtors Manager

Telecommunications

Witbank11 to 50 employees

3.0

19 Oct 2025

Good product, frustrating support queue

It works. It is not enjoyable, but payroll rarely is. The lowest per employee price of any compliant South African payroll. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Genuinely simple, with almost nothing to configure. Setup was straightforward.

What does not

The reporting cannot break cost down by department. Support queues get long towards month end.

104 verified reviews

What works

Genuinely simple, with almost nothing to configure. Setup was straightforward.

What does not

The reporting cannot break cost down by department. Support queues get long towards month end.