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104 verified reviews

Payroll Online reviews

Every published review of Payroll Online, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

104 reviews match · page 5 of 11

NV

Naresh van der Merwe

Managing Director

Wholesale and distributionSouth AfricaPietermaritzburgSole trader
3.0
16 Oct 2025

Correct outputs, unhelpful reporting

It works. It is not enjoyable, but payroll rarely is. The lowest per employee price of any compliant South African payroll. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

The lowest per employee price of any compliant South African payroll. Setup was straightforward.

What does not

The reporting cannot break cost down by department. Support queues get long towards month end.

Used for more than 5 years
AZ

Ashley ZuluVerified

HR Manager

Professional consultingSouth AfricaPaarlSole trader
4.0
09 Oct 2025

Our IRP5 files validated in e@syFile first time

We run about ninety staff on this and it has not missed a submission. Genuinely simple, with almost nothing to configure. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The lowest per employee price of any compliant South African payroll. Employee self service cut payslip queries almost to zero. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Used for 2 to 5 years
DS

Deon SekhukhuneVerified

Payroll and Benefits Officer

ManufacturingSouth AfricaPaarl11 to 50 employees
4.0
02 Oct 2025

Three tax year ends without a single correction

I have run payroll on four different systems and this is the one I would choose again. Genuinely simple, with almost nothing to configure. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Genuinely simple, with almost nothing to configure. IRP5 files validated in e@syFile without a single rejection. ETI is calculated on the sliding scale and shows its working.

What does not

Reporting outside the statutory pack is thin.

Used for 2 to 5 years
TD

Tinyiko du PlessisVerified

General Manager

Motor tradeNamibiaNamibiaSole trader
5.0
09 Sept 2025

Our IRP5 files validated in e@syFile first time

I have run payroll on four different systems and this is the one I would choose again. Genuinely simple, with almost nothing to configure. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

No installation, no contract, month to month. EMP201 and EMP501 submissions have been correct every period. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Used for 6 to 12 months
MT

Musa TitusVerified

Employment Equity Officer

Legal servicesSouth AfricaSomerset West2 to 10 employees
1.0
07 Sept 2025

The March tax year end cost us a weekend

We had to rebuild two EMP501 submissions by hand. In practice, the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. I would look elsewhere unless price is the only consideration.

What works

The payslip layout is clean.

What does not

ETI required manual correction for months. Support could not explain their own statutory outputs. The March year end process was poorly documented.

Used for 2 to 5 years
RZ

Retha ZuluVerified

Senior Payroll Consultant

EngineeringSouth AfricaStellenbosch201 to 500 employees
4.0
19 Aug 2025

Three tax year ends without a single correction

We run about ninety staff on this and it has not missed a submission. The lowest per employee price of any compliant South African payroll. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

No installation, no contract, month to month. IRP5 files validated in e@syFile without a single rejection. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
DK

David KhumaloVerified

Payroll Administrator

AgricultureZambiaZambia11 to 50 employees
4.0
17 Aug 2025

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. The lowest per employee price of any compliant South African payroll. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Statutory pack complete for a straightforward salaried payroll. IRP5 files validated in e@syFile without a single rejection. EMP201 and EMP501 submissions have been correct every period.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
TN

Tinyiko NdlovuVerified

Payroll Manager

Professional consultingSouth AfricaGqeberha11 to 50 employees
5.0
17 Jul 2025

Payroll stopped being the worst week of the month

I have run payroll on four different systems and this is the one I would choose again. Statutory pack complete for a straightforward salaried payroll. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

The lowest per employee price of any compliant South African payroll. IRP5 files validated in e@syFile without a single rejection. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
BS

Bradley SegwapaVerified

HR Manager

RecruitmentSouth AfricaSomerset West2 to 10 employees
3.0
13 Jul 2025

Does what it must, nothing more

We use maybe sixty percent of what we pay for. Genuinely simple, with almost nothing to configure. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

No installation, no contract, month to month. Payslips are clear and employees understand them.

What does not

No bargaining council support. Wage and shift payroll is weaker than salaried.

Used for 2 to 5 years
RR

Refilwe RamavhoyaVerified

Senior Payroll Consultant

Logistics and transportSouth AfricaPolokwaneSole trader
4.0
22 Jun 2025

Support actually understands South African payroll

I have run payroll on four different systems and this is the one I would choose again. Genuinely simple, with almost nothing to configure. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

No installation, no contract, month to month. Employee self service cut payslip queries almost to zero. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for less than 6 months
Previous1...456...11Next

3.9

Overall

from 104 reviews

68% positive21% neutral11% critical

Rating distribution

5
31 of 104
4
40 of 104
3
22 of 104
2
9 of 104
1
2 of 104

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