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143 verified reviews

PaySoft reviews

Every published review of PaySoft, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

143 reviews match · page 10 of 15

WB

Willem BennettVerified

Payroll Manager

Non profitSouth AfricaCape Town51 to 200 employees
5.0
17 Jan 2025

ETI calculated correctly, with the working shown

We run about ninety staff on this and it has not missed a submission. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Bargaining council agreements as a first class feature. BCEA leave accruals are right without configuration. ETI is calculated on the sliding scale and shows its working.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
AM

Andrew MahlanguVerified

Partner

InsuranceSouth AfricaStellenbosch51 to 200 employees
4.0
03 Jan 2025

ETI calculated correctly, with the working shown

We switched after our previous provider got an ETI calculation wrong. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Piece rate and variable hour calculation. Support answers in South African hours and understands the question. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
DM

Dineo MaharajVerified

Wages Clerk

Non profitSouth AfricaRandburg51 to 200 employees
2.0
21 Dec 2024

Bargaining council rules were never supported properly

It was sold as suitable for wage staff. It is not. The honest position is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

It is cheaper than the alternatives.

What does not

The March year end process was poorly documented. Leave accruals did not follow BCEA rules. Support could not explain their own statutory outputs.

Used for 2 to 5 years
GM

Grant MabundaVerified

Partner

TelecommunicationsSouth AfricaGeorgeSole trader
3.0
23 Nov 2024

Fine for salaried staff, weak on wages

We use maybe sixty percent of what we pay for. Weekly wage and shift handling that general purpose payrolls get wrong. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Bargaining council agreements as a first class feature. Payslips are clear and employees understand them.

What does not

The reporting cannot break cost down by department. No bargaining council support.

Response from the vendor01 Dec 2024

We value the honest assessment. The bank feed reliability issue you mention has been addressed in a recent release, and we would encourage you to reconnect the affected accounts.

Used for 6 to 12 months
NC

Naledi Chauke

Employment Equity Officer

HealthcareSouth AfricaPietermaritzburg2 to 10 employees
4.0
18 Nov 2024

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Support answers in South African hours and understands the question. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
AI

Andile IsaacsVerified

Management Accountant

HospitalitySouth AfricaBloemfonteinSole trader
3.0
18 Nov 2024

Does what it must, nothing more

We use maybe sixty percent of what we pay for. Strong reseller support in industrial regions. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Setup was straightforward.

What does not

Support queues get long towards month end. The reporting cannot break cost down by department.

Used for more than 5 years
AM

Annelize MnisiVerified

Partner

Logistics and transportSouth AfricaVereeniging51 to 200 employees
5.0
17 Nov 2024

Payroll stopped being the worst week of the month

We switched after our previous provider got an ETI calculation wrong. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Bargaining council agreements as a first class feature. Employee self service cut payslip queries almost to zero. IRP5 files validated in e@syFile without a single rejection.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
KW

Khanyisile Windvogel

Senior Payroll Consultant

InsuranceSouth AfricaSomerset West11 to 50 employees
4.0
14 Nov 2024

Support actually understands South African payroll

The tax year end is what convinced me. Nothing broke. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Piece rate and variable hour calculation. Employee self service cut payslip queries almost to zero. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
RS

Rajesh SekhukhuneVerified

Partner

Information technologySouth AfricaBloemfontein11 to 50 employees
5.0
09 Nov 2024

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Piece rate and variable hour calculation. The ACB file imports into our bank without a support call. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
KF

Kavitha FletcherVerified

Employment Equity Officer

Motor tradeSouth AfricaRichards Bay11 to 50 employees
2.0
05 Nov 2024

The March tax year end cost us a weekend

It was sold as suitable for wage staff. It is not. The honest position is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.

What works

It is cheaper than the alternatives.

What does not

Support could not explain their own statutory outputs. ETI required manual correction for months. The March year end process was poorly documented.

Used for less than 6 months
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4.0

Overall

from 143 reviews

75% positive17% neutral8% critical

Rating distribution

5
52 of 143
4
55 of 143
3
25 of 143
2
9 of 143
1
2 of 143

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