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143 verified reviews

PaySoft reviews

Every published review of PaySoft, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

143 reviews match · page 9 of 15

WP

Willem PhiriVerified

Partner

Wholesale and distributionSouth AfricaRustenburg51 to 200 employees
5.0
16 Apr 2025

Support actually understands South African payroll

The tax year end is what convinced me. Nothing broke. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Bargaining council agreements as a first class feature. IRP5 files validated in e@syFile without a single rejection. The ACB file imports into our bank without a support call.

What does not

The interface takes a while for a new administrator.

Used for less than 6 months
SK

Stefan KannemeyerVerified

Audit Manager

ConstructionSouth AfricaEast London2 to 10 employees
4.0
06 Apr 2025

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Piece rate and variable hour calculation. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
CD

Craig Davids

Chief Operating Officer

RecruitmentSouth AfricaKlerksdorp500 plus employees
5.0
02 Apr 2025

Leave finally follows the BCEA without a spreadsheet

We switched after our previous provider got an ETI calculation wrong. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Piece rate and variable hour calculation. The ACB file imports into our bank without a support call. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Used for 2 to 5 years
WC

Willem CoetzeeVerified

Talent Acquisition Lead

Food and beverageSouth AfricaDurbanSole trader
5.0
15 Mar 2025

EMP501 reconciliation took forty minutes

The tax year end is what convinced me. Nothing broke. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Bargaining council agreements as a first class feature. Employee self service cut payslip queries almost to zero. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
CS

Christiaan SitholeVerified

Management Accountant

TelecommunicationsSouth AfricaRandburg51 to 200 employees
4.0
07 Mar 2025

Payroll stopped being the worst week of the month

We run about ninety staff on this and it has not missed a submission. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. The ACB file imports into our bank without a support call. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Used for 2 to 5 years
MZ

Michael ZuluVerified

HR and Payroll Manager

Marketing and advertisingSouth AfricaEast London2 to 10 employees
5.0
01 Mar 2025

Support actually understands South African payroll

We run about ninety staff on this and it has not missed a submission. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Employee self service cut payslip queries almost to zero. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
KS

Kavitha Sekhukhune

HR Manager

Professional consultingSouth AfricaJohannesburg51 to 200 employees
4.0
22 Feb 2025

Payroll stopped being the worst week of the month

We run about ninety staff on this and it has not missed a submission. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Bargaining council agreements as a first class feature. ETI is calculated on the sliding scale and shows its working. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
AS

Andre Sithole

Payroll Manager

Logistics and transportKenyaKenyaSole trader
4.0
15 Feb 2025

Three tax year ends without a single correction

The tax year end is what convinced me. Nothing broke. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. IRP5 files validated in e@syFile without a single rejection. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
DN

Deven Netshitenzhe

Payroll Manager

Financial servicesSouth AfricaStellenbosch11 to 50 employees
4.0
09 Feb 2025

Leave finally follows the BCEA without a spreadsheet

The tax year end is what convinced me. Nothing broke. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Strong reseller support in industrial regions. IRP5 files validated in e@syFile without a single rejection. ETI is calculated on the sliding scale and shows its working.

What does not

There is no real HR functionality, so we run a second system.

Used for 2 to 5 years
LB

Lucinda ButheleziVerified

HR Officer

RetailNamibiaNamibia500 plus employees
4.0
22 Jan 2025

ETI calculated correctly, with the working shown

We run about ninety staff on this and it has not missed a submission. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Support answers in South African hours and understands the question. EMP201 and EMP501 submissions have been correct every period.

What does not

There is no real HR functionality, so we run a second system.

Used for 6 to 12 months
Previous1...8910...15Next

4.0

Overall

from 143 reviews

75% positive17% neutral8% critical

Rating distribution

5
52 of 143
4
55 of 143
3
25 of 143
2
9 of 143
1
2 of 143

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