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143 verified reviews

PaySoft reviews

Every published review of PaySoft, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

143 reviews match · page 11 of 15

KJ

Kavitha JoubertVerified

People Operations Lead

Financial servicesSouth AfricaPaarl51 to 200 employees
5.0
01 Nov 2024

Three tax year ends without a single correction

We run about ninety staff on this and it has not missed a submission. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Piece rate and variable hour calculation. EMP201 and EMP501 submissions have been correct every period. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
SM

Suresh MolefeVerified

Talent Acquisition Lead

Property and real estateSouth AfricaEast London11 to 50 employees
3.0
20 Oct 2024

Correct outputs, unhelpful reporting

It works. It is not enjoyable, but payroll rarely is. Strong reseller support in industrial regions. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Setup was straightforward.

What does not

Wage and shift payroll is weaker than salaried. No bargaining council support.

Used for less than 6 months
MB

Meera BezuidenhoutVerified

Payroll Administrator

AccountingSouth AfricaPretoria51 to 200 employees
4.0
29 Sept 2024

Support actually understands South African payroll

We run about ninety staff on this and it has not missed a submission. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. IRP5 files validated in e@syFile without a single rejection. The ACB file imports into our bank without a support call.

What does not

The interface takes a while for a new administrator.

Used for 6 to 12 months
RR

Rebecca RamaphosaVerified

Financial Director

AgricultureSouth AfricaMidrandSole trader
2.0
22 Sept 2024

Wage payroll is clearly an afterthought

We had to rebuild two EMP501 submissions by hand. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

The payslip layout is clean.

What does not

The March year end process was poorly documented. Support could not explain their own statutory outputs. Leave accruals did not follow BCEA rules.

Used for 6 to 12 months
PS

Phumzile SteynVerified

Payroll and Benefits Officer

EducationSouth AfricaSomerset West2 to 10 employees
4.0
19 Sept 2024

Payroll stopped being the worst week of the month

We switched after our previous provider got an ETI calculation wrong. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Piece rate and variable hour calculation. Employee self service cut payslip queries almost to zero. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Used for more than 5 years
PN

Palesa Nel

Industrial Relations Manager

HealthcareSouth AfricaKlerksdorpSole trader
5.0
18 Sept 2024

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Strong reseller support in industrial regions. IRP5 files validated in e@syFile without a single rejection. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
MR

Mpho ReddyVerified

Financial Manager

ManufacturingSouth AfricaNelspruit500 plus employees
5.0
18 Sept 2024

Three tax year ends without a single correction

We run about ninety staff on this and it has not missed a submission. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Piece rate and variable hour calculation. IRP5 files validated in e@syFile without a single rejection. BCEA leave accruals are right without configuration.

What does not

There is no real HR functionality, so we run a second system.

Used for 6 to 12 months
KN

Kevin Nkuna

Chief Executive Officer

Security servicesNamibiaNamibiaSole trader
5.0
17 Sept 2024

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Strong reseller support in industrial regions. Employee self service cut payslip queries almost to zero. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
FW

Faizel WindvogelVerified

Wages Clerk

AgricultureSouth AfricaRustenburgSole trader
3.0
14 Sept 2024

Compliant, but the interface fights you

We use maybe sixty percent of what we pay for. Bargaining council agreements as a first class feature. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Statutory outputs are correct.

What does not

The reporting cannot break cost down by department. Support queues get long towards month end.

Response from the vendor25 Sept 2024

Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.

Used for 6 to 12 months
AG

Andrew Govender

HR Officer

AccountingSouth AfricaSomerset West500 plus employees
5.0
28 Jul 2024

Leave finally follows the BCEA without a spreadsheet

We switched after our previous provider got an ETI calculation wrong. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Piece rate and variable hour calculation. The ACB file imports into our bank without a support call. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
Previous1...101112...15Next

4.0

Overall

from 143 reviews

75% positive17% neutral8% critical

Rating distribution

5
52 of 143
4
55 of 143
3
25 of 143
2
9 of 143
1
2 of 143

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