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143 verified reviews

PaySoft reviews

Every published review of PaySoft, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

143 reviews match · page 12 of 15

YB

Yusuf BennettVerified

Wages Clerk

Marketing and advertisingSouth AfricaCape Town11 to 50 employees
3.0
24 Jul 2024

Good product, frustrating support queue

We use maybe sixty percent of what we pay for. Bargaining council agreements as a first class feature. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Statutory outputs are correct.

What does not

No bargaining council support. Support queues get long towards month end.

Response from the vendor01 Aug 2024

Thank you for the review. We are glad the compliance side is working well for you. On the reporting point, we would like to show you what is possible with the custom report builder, so please book a session with our team.

Used for 1 to 2 years
SS

Sanele SwanepoelVerified

People Operations Lead

Information technologySouth AfricaEast London201 to 500 employees
5.0
10 Jul 2024

Payroll stopped being the worst week of the month

The tax year end is what convinced me. Nothing broke. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Piece rate and variable hour calculation. The ACB file imports into our bank without a support call. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
YM

Yusuf MotaungVerified

Chief Executive Officer

ManufacturingSouth AfricaRichards Bay500 plus employees
4.0
05 Jul 2024

Three tax year ends without a single correction

We switched after our previous provider got an ETI calculation wrong. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. Employee self service cut payslip queries almost to zero. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Used for 1 to 2 years
CC

Craig CoetzeeVerified

Payroll and Benefits Officer

InsuranceNamibiaNamibia51 to 200 employees
4.0
17 Jun 2024

Leave finally follows the BCEA without a spreadsheet

We switched after our previous provider got an ETI calculation wrong. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Piece rate and variable hour calculation. Employee self service cut payslip queries almost to zero. ETI is calculated on the sliding scale and shows its working.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
DT

Dineo TitusVerified

Payroll and Benefits Officer

Security servicesSouth AfricaPretoria201 to 500 employees
5.0
11 Jun 2024

Payroll stopped being the worst week of the month

We run about ninety staff on this and it has not missed a submission. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

Strong reseller support in industrial regions. BCEA leave accruals are right without configuration. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
RP

Rajesh PretoriusVerified

Payroll Administrator

Property and real estateSouth AfricaBloemfontein500 plus employees
4.0
10 Jun 2024

EMP501 reconciliation took forty minutes

We switched after our previous provider got an ETI calculation wrong. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Piece rate and variable hour calculation. BCEA leave accruals are right without configuration. ETI is calculated on the sliding scale and shows its working.

What does not

The interface takes a while for a new administrator.

Used for more than 5 years
DN

Deven NkunaVerified

Founder

EngineeringSouth AfricaPretoria11 to 50 employees
4.0
31 May 2024

Support actually understands South African payroll

We switched after our previous provider got an ETI calculation wrong. Bargaining council agreements as a first class feature. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. ETI is calculated on the sliding scale and shows its working. BCEA leave accruals are right without configuration.

What does not

There is no real HR functionality, so we run a second system.

Used for 2 to 5 years
AS

Ashwin SwanepoelVerified

Payroll Administrator

RecruitmentKenyaKenyaSole trader
5.0
23 May 2024

Three tax year ends without a single correction

I have run payroll on four different systems and this is the one I would choose again. Piece rate and variable hour calculation. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Strong reseller support in industrial regions. EMP201 and EMP501 submissions have been correct every period. IRP5 files validated in e@syFile without a single rejection.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
PS

Palesa SegwapaVerified

Senior Bookkeeper

TelecommunicationsSouth AfricaPietermaritzburg11 to 50 employees
4.0
19 May 2024

Support actually understands South African payroll

I have run payroll on four different systems and this is the one I would choose again. Strong reseller support in industrial regions. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Bargaining council agreements as a first class feature. Employee self service cut payslip queries almost to zero. ETI is calculated on the sliding scale and shows its working.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
CS

Charmaine Sekhukhune

Payroll and Benefits Officer

Financial servicesSouth AfricaCape Town500 plus employees
4.0
19 May 2024

Our IRP5 files validated in e@syFile first time

We switched after our previous provider got an ETI calculation wrong. Weekly wage and shift handling that general purpose payrolls get wrong. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Weekly wage and shift handling that general purpose payrolls get wrong. ETI is calculated on the sliding scale and shows its working. EMP201 and EMP501 submissions have been correct every period.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
Previous1...111213...15Next

4.0

Overall

from 143 reviews

75% positive17% neutral8% critical

Rating distribution

5
52 of 143
4
55 of 143
3
25 of 143
2
9 of 143
1
2 of 143

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