187 verified reviews

Pipedrive reviews

Every published review of Pipedrive, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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Mulalo MabasoVerified

Chief Operating Officer

Logistics and transport

Johannesburg500 plus employees

5.0

15 Jul 2026

Worth every rand once the automation was built

The automation removed about four hours a week of follow up admin per rep. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

The highest CRM adoption rate we see in our review set. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Achmat van der MerweVerified

Regional Sales Manager

Manufacturing

GeorgeSole trader

5.0

14 Jul 2026

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

The highest CRM adoption rate we see in our review set. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

Billing in dollars makes the annual budget a moving target.

Sipho NetshitenzheVerified

Head of Revenue

Healthcare

George201 to 500 employees

5.0

14 Jul 2026

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. New reps productive within a morning. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Strong mobile app for people working between meetings. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Ashwin HendricksVerified

Sales Manager

Hospitality

Kimberley2 to 10 employees

5.0

14 Jul 2026

The pipeline is finally accurate

We moved off a spreadsheet and the difference in forecast quality was immediate. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Activity based selling keeps the pipeline current by design. Email sync captures conversations without anyone copying anything. Automation handles the follow up sequence reps used to forget.

What does not

Billing in dollars makes the annual budget a moving target.

Claire DlaminiVerified

Business Development Manager

Food and beverage

StellenboschSole trader

4.0

14 Jul 2026

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

New reps productive within a morning. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

The features we needed sat one tier above the one we were quoted.

Preggie MnisiVerified

Account Executive

Telecommunications

Pretoria51 to 200 employees

5.0

12 Jul 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

The highest CRM adoption rate we see in our review set. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Zaida MokoenaVerified

Head of Revenue

Education

Gqeberha11 to 50 employees

5.0

11 Jul 2026

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Activity based selling keeps the pipeline current by design. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Priya van Wyk

Business Development Manager

Motor trade

NelspruitSole trader

4.0

11 Jul 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. New reps productive within a morning. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

New reps productive within a morning. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Sibusiso Coetzee

Account Executive

Recruitment

East London11 to 50 employees

4.0

10 Jul 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The highest CRM adoption rate we see in our review set. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Faizel FourieVerified

Head of Revenue

Logistics and transport

Stellenbosch51 to 200 employees

5.0

06 Jul 2026

The pipeline is finally accurate

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

New reps productive within a morning. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

187 verified reviews

We moved off a spreadsheet and the difference in forecast quality was immediate. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

The highest CRM adoption rate we see in our review set. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Zaida MokoenaVerified

Head of Revenue

Education

Gqeberha11 to 50 employees

5.0

11 Jul 2026

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Activity based selling keeps the pipeline current by design. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Priya van Wyk

Business Development Manager

Motor trade

NelspruitSole trader

4.0

11 Jul 2026

Quoting from the CRM removed a whole handoff

What works

New reps productive within a morning. Email sync captures conversations without anyone copying anything. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Sibusiso Coetzee

Account Executive

Recruitment

East London11 to 50 employees

4.0

10 Jul 2026

Forecast is within five percent every month

We moved off a spreadsheet and the difference in forecast quality was immediate. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

The highest CRM adoption rate we see in our review set. Reporting answers the questions the sales meeting actually asks. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Faizel FourieVerified

Head of Revenue

Logistics and transport

Stellenbosch51 to 200 employees

5.0

06 Jul 2026

The pipeline is finally accurate

What works

New reps productive within a morning. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.