187 verified reviews

Pipedrive reviews

Every published review of Pipedrive, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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Shalini DlaminiVerified

Managing Director

Non profit

Sandton201 to 500 employees

4.0

05 Jul 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Strong mobile app for people working between meetings. The mobile app works well enough for a rep between meetings. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

Naledi FletcherVerified

Digital Marketing Manager

Insurance

Paarl11 to 50 employees

4.0

04 Jul 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. New reps productive within a morning. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

The highest CRM adoption rate we see in our review set. The pipeline view gives an honest picture of the month. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Katlego van WykVerified

Studio Manager

Property and real estate

KimberleySole trader

4.0

02 Jul 2026

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Strong mobile app for people working between meetings. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Mpho Erasmus

Inside Sales Lead

Insurance

WitbankSole trader

4.0

02 Jul 2026

Worth every rand once the automation was built

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. New reps productive within a morning. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Activity based selling keeps the pipeline current by design. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Andrew Coetzee

Head of Revenue

Telecommunications

Zimbabwe500 plus employees

5.0

21 Jun 2026

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. New reps productive within a morning. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

The highest CRM adoption rate we see in our review set. Automation handles the follow up sequence reps used to forget. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Tshepo RamavhoyaVerified

Brand Manager

Construction

KimberleySole trader

4.0

15 Jun 2026

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

New reps productive within a morning. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Refilwe MoodleyVerified

Regional Sales Manager

Construction

VereenigingSole trader

4.0

12 Jun 2026

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

New reps productive within a morning. Quoting from the record removed a handoff to admin. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Andre NelVerified

Head of Marketing

Healthcare

Zambia2 to 10 employees

4.0

09 Jun 2026

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. New reps productive within a morning. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Activity based selling keeps the pipeline current by design. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Dineo ZwaneVerified

Key Accounts Manager

Legal services

Pretoria500 plus employees

5.0

08 Jun 2026

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. New reps productive within a morning. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Activity based selling keeps the pipeline current by design. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Zodwa RobertsVerified

Regional Sales Manager

Healthcare

Pietermaritzburg500 plus employees

4.0

06 Jun 2026

Reps update it without being nagged

What works

The highest CRM adoption rate we see in our review set. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.

187 verified reviews

The automation removed about four hours a week of follow up admin per rep. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

New reps productive within a morning. Quoting from the record removed a handoff to admin. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Andre NelVerified

Head of Marketing

Healthcare

Zambia2 to 10 employees

4.0

09 Jun 2026

Forecast is within five percent every month

The automation removed about four hours a week of follow up admin per rep. New reps productive within a morning. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Activity based selling keeps the pipeline current by design. Reporting answers the questions the sales meeting actually asks. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Dineo ZwaneVerified

Key Accounts Manager

Legal services

Pretoria500 plus employees

5.0

08 Jun 2026

Reps update it without being nagged

What works

Activity based selling keeps the pipeline current by design. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Zodwa RobertsVerified

Regional Sales Manager

Healthcare

Pietermaritzburg500 plus employees

4.0

06 Jun 2026

Reps update it without being nagged

What works

The highest CRM adoption rate we see in our review set. Automation handles the follow up sequence reps used to forget. The mobile app works well enough for a rep between meetings.

What does not

Billing in dollars makes the annual budget a moving target.