187 verified reviews

Pipedrive reviews

Every published review of Pipedrive, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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187 reviews match · page 19 of 19

Chantelle PhiriVerified

Account Executive

Mining services

Sandton2 to 10 employees

5.0

22 Sept 2023

Set up in a week, adopted in two

We moved off a spreadsheet and the difference in forecast quality was immediate. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

The highest CRM adoption rate we see in our review set. Quoting from the record removed a handoff to admin. Email sync captures conversations without anyone copying anything.

What does not

The features we needed sat one tier above the one we were quoted.

Deon MokoenaVerified

Owner

Manufacturing

Kimberley201 to 500 employees

5.0

17 Sept 2023

Worth every rand once the automation was built

We moved off a spreadsheet and the difference in forecast quality was immediate. New reps productive within a morning. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

The highest CRM adoption rate we see in our review set. Reporting answers the questions the sales meeting actually asks. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Meera MahlanguVerified

General Manager

Recruitment

Witbank2 to 10 employees

4.0

12 Sept 2023

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

New reps productive within a morning. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Fatima Nel

General Manager

Information technology

Zimbabwe201 to 500 employees

4.0

31 Aug 2023

Set up in a week, adopted in two

What works

The highest CRM adoption rate we see in our review set. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

Onboarding a new rep takes longer than it should.

Lucinda SolomonsVerified

Owner

Manufacturing

Nelspruit51 to 200 employees

5.0

29 Aug 2023

Reps update it without being nagged

The automation removed about four hours a week of follow up admin per rep. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Strong mobile app for people working between meetings. Reporting answers the questions the sales meeting actually asks. Automation handles the follow up sequence reps used to forget.

What does not

Onboarding a new rep takes longer than it should.

Chantelle HlungwaniVerified

Regional Sales Manager

Logistics and transport

Durban201 to 500 employees

4.0

26 Aug 2023

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. New reps productive within a morning. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Strong mobile app for people working between meetings. Quoting from the record removed a handoff to admin. The mobile app works well enough for a rep between meetings.

What does not

The features we needed sat one tier above the one we were quoted.

Karabo BennettVerified

Sales Director

Motor trade

Stellenbosch51 to 200 employees

4.0

21 Aug 2023

Quoting from the CRM removed a whole handoff

We moved off a spreadsheet and the difference in forecast quality was immediate. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

New reps productive within a morning. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.

187 verified reviews

We moved off a spreadsheet and the difference in forecast quality was immediate. The highest CRM adoption rate we see in our review set. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

New reps productive within a morning. Quoting from the record removed a handoff to admin. Reporting answers the questions the sales meeting actually asks.

What does not

Onboarding a new rep takes longer than it should.