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187 verified reviews

Pipedrive reviews

Every published review of Pipedrive, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

187 reviews match · page 18 of 19

MH

Megan HendricksVerified

Marketing Manager

HospitalitySouth AfricaPolokwane500 plus employees
5.0
30 Dec 2023

Set up in a week, adopted in two

The automation removed about four hours a week of follow up admin per rep. New reps productive within a morning. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Activity based selling keeps the pipeline current by design. The mobile app works well enough for a rep between meetings. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for 2 to 5 years
NM

Nokuthula MnisiVerified

Head of Marketing

ManufacturingSouth AfricaRandburgSole trader
5.0
26 Dec 2023

Quoting from the CRM removed a whole handoff

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. New reps productive within a morning. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

New reps productive within a morning. Automation handles the follow up sequence reps used to forget. Email sync captures conversations without anyone copying anything.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
TW

Tracy WilliamsVerified

Sales Director

Security servicesSouth AfricaPolokwane500 plus employees
3.0
16 Dec 2023

Does the basics well, the extras are upsells

It is capable. Getting the team to use it consistently took much longer than the software took to set up. The highest CRM adoption rate we see in our review set. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Strong mobile app for people working between meetings. The interface is clear once you learn it.

What does not

Support escalation is slow on technical issues. There is no local accounting integration without Zapier.

Used for less than 6 months
AS

Andile SitholeVerified

Key Accounts Manager

RetailSouth AfricaRandburg2 to 10 employees
4.0
26 Nov 2023

Quoting from the CRM removed a whole handoff

The automation removed about four hours a week of follow up admin per rep. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Activity based selling keeps the pipeline current by design. The mobile app works well enough for a rep between meetings. The pipeline view gives an honest picture of the month.

What does not

Onboarding a new rep takes longer than it should.

Used for 1 to 2 years
SA

Stefan ArendseVerified

General Manager

Mining servicesSouth AfricaPaarlSole trader
5.0
22 Nov 2023

Set up in a week, adopted in two

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. I would recommend it to a business of our size without hesitation.

What works

The highest CRM adoption rate we see in our review set. Automation handles the follow up sequence reps used to forget. Quoting from the record removed a handoff to admin.

What does not

Billing in dollars makes the annual budget a moving target.

Used for 6 to 12 months
ZM

Zaida Mabaso

Account Executive

Information technologySouth AfricaCape Town201 to 500 employees
4.0
18 Nov 2023

The pipeline is finally accurate

The automation removed about four hours a week of follow up admin per rep. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Strong mobile app for people working between meetings. Email sync captures conversations without anyone copying anything. Quoting from the record removed a handoff to admin.

What does not

Onboarding a new rep takes longer than it should.

Used for more than 5 years
SN

Shalini NaidooVerified

Studio Manager

Security servicesSouth AfricaCape Town2 to 10 employees
3.0
14 Nov 2023

Exchange rate makes budgeting a yearly argument

It is capable. Getting the team to use it consistently took much longer than the software took to set up. The highest CRM adoption rate we see in our review set. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Activity based selling keeps the pipeline current by design. Setup was fast.

What does not

The interface is dense for a new user. Support escalation is slow on technical issues.

Response from the vendor18 Nov 2023

Thank you for the detailed feedback. Our product team has logged the reporting limitations you describe and improvements are on the roadmap for this year. Please contact our support team so we can look at your specific configuration.

Used for 6 to 12 months
SV

Shireen van der MerweVerified

Key Accounts Manager

Food and beverageSouth AfricaStellenboschSole trader
5.0
08 Nov 2023

Reps update it without being nagged

We moved off a spreadsheet and the difference in forecast quality was immediate. Activity based selling keeps the pipeline current by design. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

The highest CRM adoption rate we see in our review set. Email sync captures conversations without anyone copying anything. The pipeline view gives an honest picture of the month.

What does not

Billing in dollars makes the annual budget a moving target.

Used for less than 6 months
NI

Nokuthula Isaacs

Business Development Manager

Information technologySouth AfricaSomerset West11 to 50 employees
5.0
27 Oct 2023

Forecast is within five percent every month

Six reps, eighteen months in, and the pipeline is the most accurate it has ever been. Strong mobile app for people working between meetings. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

The highest CRM adoption rate we see in our review set. The mobile app works well enough for a rep between meetings. Automation handles the follow up sequence reps used to forget.

What does not

The features we needed sat one tier above the one we were quoted.

Used for 2 to 5 years
KM

Katlego MolefeVerified

Account Executive

ManufacturingSouth AfricaSomerset West51 to 200 employees
1.0
25 Oct 2023

The features we bought it for were one tier up

Adoption failed and that is partly on us and partly on the product. What surprised me was that the parts we were sold on never worked the way they were demonstrated. It has cost us more time than it has saved. We moved to an alternative and the difference was immediate.

What works

The free tier let us evaluate properly.

What does not

Adoption never happened and the vendor offered no help with it. Costs rose sharply at renewal. The mobile app is unreliable on a weak signal.

Response from the vendor02 Nov 2023

We appreciate you taking the time to write this up. The support delay you experienced is not the standard we hold ourselves to, and we have followed up internally. Please reach out directly and we will assist.

Used for 1 to 2 years
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4.3

Overall

from 187 reviews

87% positive10% neutral4% critical

Rating distribution

5
97 of 187
4
65 of 187
3
18 of 187
2
5 of 187
1
2 of 187

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