Meera FortuinVerified
Practice Manager
Implementation ran eleven months over
Under scoped implementation, and we discovered it after go live. Where it earns its keep is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. We moved to an alternative and the difference was immediate.
What works
The core accounting works.
What does not
We are still running parallel spreadsheets. Localisation was incomplete at go live. Renewal pricing increased well beyond inflation.
Response from the vendor25 Nov 2023
Thank you for the feedback and for being a customer. We have shared your comments on the mobile experience with our product team, and a redesigned application is currently in beta.
