231 verified reviews

Sage Business Cloud Payroll reviews

Every published review of Sage Business Cloud Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

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231 reviews match · page 16 of 24

Zodwa MahlanguVerified

HR Business Partner

Professional consulting

Richards Bay500 plus employees

4.0

19 Dec 2024

Three tax year ends without a single correction

We run about ninety staff on this and it has not missed a submission. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Per employee pricing that scales with headcount. The ACB file imports into our bank without a support call. BCEA leave accruals are right without configuration.

What does not

There is no real HR functionality, so we run a second system.

Ofentse MashabaVerified

Accountant

Recruitment

Pretoria2 to 10 employees

4.0

02 Dec 2024

Payroll stopped being the worst week of the month

I have run payroll on four different systems and this is the one I would choose again. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

The Sage compliance engine without a local installation. The ACB file imports into our bank without a support call. Support answers in South African hours and understands the question.

What does not

There is no real HR functionality, so we run a second system.

Preggie CeleVerified

Payroll Administrator

Food and beverage

Kimberley11 to 50 employees

3.0

29 Nov 2024

Does what it must, nothing more

We use maybe sixty percent of what we pay for. Per employee pricing that scales with headcount. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

The Sage compliance engine without a local installation. Per employee pricing is fair for a small team.

What does not

The reporting cannot break cost down by department. No bargaining council support.

Anisha AdamsVerified

Debtors Manager

Agriculture

Botswana11 to 50 employees

4.0

21 Nov 2024

Three tax year ends without a single correction

The tax year end is what convinced me. Nothing broke. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

Backed by the largest accounting software vendor in the market. Support answers in South African hours and understands the question. BCEA leave accruals are right without configuration.

What does not

There is no real HR functionality, so we run a second system.

Craig HendricksVerified

HR and Payroll Manager

Professional consulting

Paarl51 to 200 employees

4.0

18 Nov 2024

Support actually understands South African payroll

I have run payroll on four different systems and this is the one I would choose again. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Posts straight into Sage Accounting with no export step. Employee self service cut payslip queries almost to zero. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Achmat Hlungwani

Managing Director

Agriculture

George2 to 10 employees

5.0

12 Nov 2024

ETI calculated correctly, with the working shown

I have run payroll on four different systems and this is the one I would choose again. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Backed by the largest accounting software vendor in the market. IRP5 files validated in e@syFile without a single rejection. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Rebecca OctoberVerified

Group Financial Manager

Agriculture

Pietermaritzburg201 to 500 employees

4.0

12 Nov 2024

Three tax year ends without a single correction

We switched after our previous provider got an ETI calculation wrong. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. I would recommend it to a business of our size without hesitation.

What works

Posts straight into Sage Accounting with no export step. The ACB file imports into our bank without a support call. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Johan BennettVerified

Group Financial Manager

Legal services

George11 to 50 employees

5.0

08 Nov 2024

ETI calculated correctly, with the working shown

I have run payroll on four different systems and this is the one I would choose again. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

The Sage compliance engine without a local installation. The ACB file imports into our bank without a support call. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Johan CoetzeeVerified

Payroll Administrator

Hospitality

PaarlSole trader

4.0

04 Nov 2024

Support actually understands South African payroll

The tax year end is what convinced me. Nothing broke. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

Per employee pricing that scales with headcount. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Francois CeleVerified

Founder

Education

Nelspruit500 plus employees

2.0

03 Nov 2024

Support could not explain their own UIF file

We had to rebuild two EMP501 submissions by hand. What surprised me was that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. Test it hard during the trial with real volume before committing.

What works

It is cheaper than the alternatives.

What does not

ETI required manual correction for months. The March year end process was poorly documented. Support could not explain their own statutory outputs.

231 verified reviews

I have run payroll on four different systems and this is the one I would choose again. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

The Sage compliance engine without a local installation. The ACB file imports into our bank without a support call. Support answers in South African hours and understands the question.

What does not

The interface takes a while for a new administrator.

Johan CoetzeeVerified

Payroll Administrator

Hospitality

PaarlSole trader

4.0

04 Nov 2024

Support actually understands South African payroll

What works

Per employee pricing that scales with headcount. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

The interface takes a while for a new administrator.

Francois CeleVerified

Founder

Education

Nelspruit500 plus employees

2.0

03 Nov 2024

Support could not explain their own UIF file

What works

It is cheaper than the alternatives.

What does not

ETI required manual correction for months. The March year end process was poorly documented. Support could not explain their own statutory outputs.