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  1. Home
  2. Software
  3. Sage Business Cloud Payroll
  4. Reviews

231 verified reviews

Sage Business Cloud Payroll reviews

Every published review of Sage Business Cloud Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

231 reviews match · page 22 of 24

MS

Marlize Sithole

Senior Payroll Consultant

Security servicesSouth AfricaJohannesburg2 to 10 employees
5.0
14 Dec 2023

ETI calculated correctly, with the working shown

The tax year end is what convinced me. Nothing broke. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

The Sage compliance engine without a local installation. EMP201 and EMP501 submissions have been correct every period. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Used for more than 5 years
MS

Marlize SeptemberVerified

Accountant

RetailSouth AfricaPaarlSole trader
3.0
13 Dec 2023

Compliant, but the interface fights you

Compliance side is solid, the day to day is more of a slog than it should be. Backed by the largest accounting software vendor in the market. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Backed by the largest accounting software vendor in the market. Setup was straightforward.

What does not

Support queues get long towards month end. The reporting cannot break cost down by department.

Response from the vendor15 Dec 2023

Thank you for this. We recognise the pricing concern and would like to review your plan with you, as there may be a better fit for your usage. Our team will be in touch.

Used for 2 to 5 years
MN

Mulalo NkosiVerified

People Operations Lead

HealthcareZambiaZambia11 to 50 employees
5.0
04 Dec 2023

Three tax year ends without a single correction

We run about ninety staff on this and it has not missed a submission. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Posts straight into Sage Accounting with no export step. BCEA leave accruals are right without configuration. IRP5 files validated in e@syFile without a single rejection.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
TS

Tinyiko SeptemberVerified

Wages Clerk

EducationSouth AfricaNelspruit2 to 10 employees
5.0
01 Dec 2023

ETI calculated correctly, with the working shown

I have run payroll on four different systems and this is the one I would choose again. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Backed by the largest accounting software vendor in the market. BCEA leave accruals are right without configuration. EMP201 and EMP501 submissions have been correct every period.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
CM

Christiaan MashabaVerified

Founder

ManufacturingNamibiaNamibia500 plus employees
3.0
23 Nov 2023

Fine for salaried staff, weak on wages

Compliance side is solid, the day to day is more of a slog than it should be. Per employee pricing that scales with headcount. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Fine for our needs. Test it properly against your own requirements.

What works

Backed by the largest accounting software vendor in the market. Per employee pricing is fair for a small team.

What does not

Wage and shift payroll is weaker than salaried. Support queues get long towards month end.

Used for less than 6 months
NS

Nirvana September

Management Accountant

RecruitmentSouth AfricaSomerset West500 plus employees
4.0
21 Nov 2023

Leave finally follows the BCEA without a spreadsheet

We run about ninety staff on this and it has not missed a submission. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Backed by the largest accounting software vendor in the market. BCEA leave accruals are right without configuration. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
BB

Boitumelo BennettVerified

Payroll Manager

Motor tradeSouth AfricaDurban11 to 50 employees
3.0
15 Nov 2023

Fine for salaried staff, weak on wages

Compliance side is solid, the day to day is more of a slog than it should be. Posts straight into Sage Accounting with no export step. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. Good value, with some real rough edges.

What works

Posts straight into Sage Accounting with no export step. Per employee pricing is fair for a small team.

What does not

Wage and shift payroll is weaker than salaried. The reporting cannot break cost down by department.

Used for 6 to 12 months
SR

Suresh RamaphosaVerified

HR and Payroll Manager

Motor tradeSouth AfricaRustenburg2 to 10 employees
4.0
14 Nov 2023

Leave finally follows the BCEA without a spreadsheet

We run about ninety staff on this and it has not missed a submission. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Worth the migration effort, which is not something I say often.

What works

Backed by the largest accounting software vendor in the market. Support answers in South African hours and understands the question. The ACB file imports into our bank without a support call.

What does not

There is no real HR functionality, so we run a second system.

Used for 6 to 12 months
PN

Priya NetshitenzheVerified

Owner

Financial servicesSouth AfricaRustenburg51 to 200 employees
4.0
02 Nov 2023

Three tax year ends without a single correction

We switched after our previous provider got an ETI calculation wrong. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. If you are weighing it up, do the trial with your own data and you will see it.

What works

Posts straight into Sage Accounting with no export step. Support answers in South African hours and understands the question. BCEA leave accruals are right without configuration.

What does not

The interface takes a while for a new administrator.

Used for 2 to 5 years
LM

Lerato MoodleyVerified

Payroll and Benefits Officer

Legal servicesSouth AfricaGqeberha500 plus employees
5.0
28 Oct 2023

Our IRP5 files validated in e@syFile first time

We run about ninety staff on this and it has not missed a submission. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Two years in and nobody has suggested we look at alternatives.

What works

Posts straight into Sage Accounting with no export step. Employee self service cut payslip queries almost to zero. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for more than 5 years
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4.1

Overall

from 231 reviews

78% positive16% neutral6% critical

Rating distribution

5
91 of 231
4
89 of 231
3
36 of 231
2
12 of 231
1
3 of 231

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