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  1. Home
  2. Software
  3. Sage Business Cloud Payroll
  4. Reviews

231 verified reviews

Sage Business Cloud Payroll reviews

Every published review of Sage Business Cloud Payroll, unedited beyond length and clarity. Vendor responses are shown alongside the review they answer.

Write a review

231 reviews match · page 8 of 24

RS

Refilwe SmithVerified

Chief Operating Officer

Security servicesSouth AfricaRandburg11 to 50 employees
5.0
14 Mar 2026

Our IRP5 files validated in e@syFile first time

I have run payroll on four different systems and this is the one I would choose again. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Posts straight into Sage Accounting with no export step. The ACB file imports into our bank without a support call. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for less than 6 months
VA

Vhutshilo AndersonVerified

Financial Manager

Mining servicesSouth AfricaRandburg500 plus employees
3.0
13 Mar 2026

Correct outputs, unhelpful reporting

It works. It is not enjoyable, but payroll rarely is. Per employee pricing that scales with headcount. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. It is a reasonable choice, provided you know what it does not do.

What works

Per employee pricing that scales with headcount. Payslips are clear and employees understand them.

What does not

No bargaining council support. Support queues get long towards month end.

Used for less than 6 months
VV

Vhutshilo van der Merwe

Payroll Administrator

Mining servicesSouth AfricaNelspruit500 plus employees
2.0
08 Mar 2026

Support could not explain their own UIF file

It was sold as suitable for wage staff. It is not. The honest position is that the parts we were sold on never worked the way they were demonstrated. The gaps are the kind that create work rather than save it. It may suit a simpler business than ours.

What works

The payslip layout is clean.

What does not

ETI required manual correction for months. Leave accruals did not follow BCEA rules. Support could not explain their own statutory outputs.

Used for 6 to 12 months
NN

Nadia NkunaVerified

Payroll and Benefits Officer

RecruitmentSouth AfricaCape Town2 to 10 employees
5.0
06 Mar 2026

Payroll stopped being the worst week of the month

We switched after our previous provider got an ETI calculation wrong. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Backed by the largest accounting software vendor in the market. EMP201 and EMP501 submissions have been correct every period. Support answers in South African hours and understands the question.

What does not

Reporting outside the statutory pack is thin.

Used for less than 6 months
KM

Kavitha MahlanguVerified

Payroll Administrator

InsuranceSouth AfricaMidrand51 to 200 employees
4.0
05 Mar 2026

EMP501 reconciliation took forty minutes

I have run payroll on four different systems and this is the one I would choose again. Posts straight into Sage Accounting with no export step. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. Two years in and nobody has suggested we look at alternatives.

What works

The Sage compliance engine without a local installation. IRP5 files validated in e@syFile without a single rejection. Employee self service cut payslip queries almost to zero.

What does not

There is no real HR functionality, so we run a second system.

Used for less than 6 months
RK

Riedwaan KhumaloVerified

Wages Clerk

TelecommunicationsSouth AfricaKlerksdorp2 to 10 employees
5.0
01 Mar 2026

Three tax year ends without a single correction

I have run payroll on four different systems and this is the one I would choose again. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. Worth the migration effort, which is not something I say often.

What works

Posts straight into Sage Accounting with no export step. IRP5 files validated in e@syFile without a single rejection. BCEA leave accruals are right without configuration.

What does not

Reporting outside the statutory pack is thin.

Used for 6 to 12 months
TS

Tshepo Solomons

Debtors Manager

Non profitSouth AfricaNelspruitSole trader
5.0
08 Feb 2026

ETI calculated correctly, with the working shown

We run about ninety staff on this and it has not missed a submission. Per employee pricing that scales with headcount. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. It is not perfect, and it is the right choice for us.

What works

Per employee pricing that scales with headcount. Employee self service cut payslip queries almost to zero. The ACB file imports into our bank without a support call.

What does not

The interface takes a while for a new administrator.

Used for less than 6 months
NA

Nadia AbrahamsVerified

Payroll Administrator

HealthcareSouth AfricaRustenburg2 to 10 employees
5.0
29 Jan 2026

Support actually understands South African payroll

The tax year end is what convinced me. Nothing broke. The Sage compliance engine without a local installation. That is the part that genuinely changed how we work. Nothing has come up in the last year that I would call a real problem. If you are weighing it up, do the trial with your own data and you will see it.

What works

Per employee pricing that scales with headcount. Employee self service cut payslip queries almost to zero. The ACB file imports into our bank without a support call.

What does not

Reporting outside the statutory pack is thin.

Used for 1 to 2 years
PS

Preggie Singh

Wages Clerk

EngineeringSouth AfricaMidrandSole trader
3.0
28 Jan 2026

Does what it must, nothing more

We use maybe sixty percent of what we pay for. The Sage compliance engine without a local installation. Beyond that it is more ordinary than the marketing suggests. It sits squarely in the middle for us, useful but not something I would champion. I would shortlist it, not necessarily pick it.

What works

Per employee pricing that scales with headcount. Statutory outputs are correct.

What does not

Wage and shift payroll is weaker than salaried. The reporting cannot break cost down by department.

Used for 1 to 2 years
OF

Ofentse Fourie

Talent Acquisition Lead

HealthcareSouth AfricaJohannesburg500 plus employees
4.0
24 Jan 2026

EMP501 reconciliation took forty minutes

We run about ninety staff on this and it has not missed a submission. Backed by the largest accounting software vendor in the market. That is the part that genuinely changed how we work. There are irritations, and none of them are the kind that make you look elsewhere. It is not perfect, and it is the right choice for us.

What works

The Sage compliance engine without a local installation. EMP201 and EMP501 submissions have been correct every period. ETI is calculated on the sliding scale and shows its working.

What does not

There is no real HR functionality, so we run a second system.

Used for 1 to 2 years
Previous1...789...24Next

4.1

Overall

from 231 reviews

78% positive16% neutral6% critical

Rating distribution

5
91 of 231
4
89 of 231
3
36 of 231
2
12 of 231
1
3 of 231

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